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New users recieve Error "You're almost there"

I'm new to Jira or Arlassain Products in general, and wanted to try an setup a new enviroment.

At the moment im with the Free version of Jira Software and Jira Work Management just to get to know the product.

Now I've tried to add new users to the Project / Site.

After they recieve the invitation Mail and log in to Atlassian a loop of redirects starts and it ends with the "You're Almost There" Page. It states that the synchronisation of the database took longer than expected.

I've tried different Browsers, clearing cache, and also different users / mails.

I don't know what to do.


redirect sites: [...] [...] [...]

3 answers

For me 2 Days after that everything worked just fine.

Therefore I cannot Provide further Information

0 votes
Omar Ziara
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Sep 27, 2023 • edited

WhatsApp Image 2023-09-27 at 15.45.44.jpgI do have the exact same problem with the project users that I've invited. 

I've invited people yesterday and all of them could join the project and are using Jira normally. 

I've added 2 new users today and they both have the exact problem explain by the topic author and the picture attached.

I'd appreciate a solution as well.

0 votes
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 24, 2023

@Frank-Michael Stoldt Welcome to the Atlassian community

If you login into this URL what do you see as the product available to you?  If you click on the products what do you see?

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