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Need to update user email without access to old email

philipf
philipf
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April 24, 2024

I have a user who somehow has a whole new email in her profile. 

I would like to change her email to her correct company email.

We tried a password reset, and since her changed email isn't an email, we can't recover that way.

I can't send a suggestion, since again, no email to send it to.

I tried to update her profile, and yet again, can not do it.

 

ANy ideas how I, as an admin can change her email?

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Mohanraj Thangamuthu
Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 24, 2024

Hello, Good day. Could you let us know whether this is managed user account or un-managed user account ? https://support.atlassian.com/user-management/docs/what-are-managed-accounts/

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