Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Need to reset JIRA admin password or create a new admin Edited

So silly me, I have a JIRA instance local on my home PC (localhost:8080) to play around with stuff and I haven't played in it for so long that I forgot the password I set up for the sole user of the JIRA instance.  

mySQL Community database (5.6.39)

JIRA version is (v7.8.0#78000-sha1:4568b9d)

I tried resetting the password to "sphere" using the method described in the KB

update cwd_user set credential='uQieO/1CGMUIXXftw3ynrsaYLShI+GTcPS4LdUGWbIusFvHPfUzD7CZvms6yMMvA8I7FViHVEqr6Mj4pCLKAFQ==' where user_name='XXXX';

replacing XXXX with the username for my lone user.  It executed successfully in mySQL, but when I try to log into JIRA with the user and the password sphere, it fails.  

Update: it eventually ended up working.  Not sure why but there was a delay.  

1 answer

1 accepted

0 votes
Answer accepted

Hi Thomas,

We are glad that you were able to resolve, thanks for sharing.
If you face any issue or have any other question, please let us know.


Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

4,488 views 5 15
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you