Need a way to restrict something

[Hitesh]

Hello,

User cannot create the ticket if the follow conditions are not met.

I have these 2 fields called FieldX (Multi-line) and FieldY(single-line). 

- FieldX is not empty and field Y is not empty

- These both can be empty but they both cannot have value. 

- But either one can.

Please let me know how I can achieve this condition.

Thanks!

[Trudy Claspill · Accepted solution]

Hello @Hitesh 

Can you please try again to explain the validation requirements? The first two contradict each other

"FieldX is not empty and FieldY is not empty" = neither field can be empty so both must contain data

"These both can be empty" - This is a direct contradiction of the first statement.

Perhaps you can provide a table that explains the conditions?

Field X	Field Y	Passes validation?
is empty	is empty
is empty	is not empty
is not empty	is empty
is not empty	is not empty

[Hitesh]

Hello @Trudy Claspill 

If both are empty =Pass (Both can be empty)

1 Empty and 1 not= Pass (1 field can be empty)

Both not empty= Fial (1Field should ahve value)

Thanks!

[Trudy Claspill]

When I last worked with Jira Data Center (v7.x) some years ago I remember being able to use logical operators in some part of the advanced workflow configuration. Looking through the documentation it appears that is available only for Conditions, not for Validators.

https://confluence.atlassian.com/adminjiraserver/advanced-workflow-configuration-938847443.html#Advancedworkflowconfiguration-conditions

You said you need this during issue creation, but Conditions can't be added to the issue creation transition, so you will have to go with Validators.

I'll defer to @Daniel Ebers to provide you with additional guidance since I don't have access to a Jira Server/DC instance where I could work out the details.

[Hitesh]

@Trudy Claspill  No Problem. Thanks! anyway

[Daniel Ebers]

Hi @Hitesh

this is normally a requirement where Apps come into the play.
From Marketplace (https://marketplace.atlassian.com/) you can find ones where such complex logic for conditions actually can be made.

What we used in the past, kindly evaluate if you can address your needs with them, would be:

• ScriptRunner
• Jira Misc Workflow Extensions
• Jira Workflow Toolbox

There surely are others, please check.

Cheers,
Daniel

[Hitesh]

Hey @Daniel Ebers 

I have all the above listed app.. How do i achive this.. can you walk me through the process.

Thanks.

[Hitesh]

Even automation for Jira works for me.. just need to work it out :D