My trigger to create linked issues is not working

[LouiseJ Rivet]

Hello,

I have added an automation rule to have a link created with the trigger issue (the one I'm working on) and it is not working. Can you help me understand what I'm doing wrong? Is it due to the order of the fields?

[Trudy Claspill · Accepted solution]

Hello @LouiseJ Rivet 

Welcome to the community.

Whenever you have a question about an Automation Rule, please show use the entire rule, and also show us the details of the audit log for the execution of the rule.

Also, explain exactly what is not working. Is the new issue getting created, but no link set? Is the new issue not getting created at all?

The problem is unlikely to have anything to do with the order you have specified for setting the issue fields.

[LouiseJ Rivet]

Hello Trudy, thank you for your reply and the suggestions. Please find the build of the automation as well as the audit log. The ticket is getting created but despite my request to have a link created (relates to by trigger issue) the ticket does not have a link. Thank you for any suggestions you may have.

[Bill Sheboy]

Hi @LouiseJ Rivet -- Welcome to the Atlassian Community!

Adding to Trudy's answer:

That rule structure and the error message seem to indicate you are trying to set fields in the issue create which do not exist for that issue type: Transat Reco

Kind regards,
Bill

[Trudy Claspill]

Hello @LouiseJ Rivet 

If you manually try to create a Transat Reco type of issue in the COOP project, do you see these fields in the dialog?

Media

WEB- Start Date/Time

Coop Partner

Campaign Start Date

Linked Issues

If they are not displayed, check Show Fields and make sure all the fields are displayed.

If the fields still don't show, then they probably have not been added to the screen used to create that type of issue.

You can check that using the Find your Field option shown in the first image above. After selecting that, enter the name of one of the fields. This is a sample of output.

This will tell you why the field(s) are not shown on the Create Issue screen.

If the fields are not on the Create Issue screen then you can't set them during a Create Issue action in an Automation Rule. You will have to address the problems the above screen identifies to make the fields available on the Create Screen to make them available for setting when the rule executes. 

[LouiseJ Rivet]

Yes that was it! Thank you very much for your help! :)

[Trudy Claspill]

Glad to help.

Please consider marking the Answer as Accepted to help other community users find the posts that include working solutions.