My email is set "inactive", can I reactive that email to join Jira?

khueltm March 19, 2023

Hi team, 

My email is set "inactive", can I reactive that email to join Jira?

2 answers

0 votes
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 19, 2023

@khueltm welcome to the Atlassian community 

You will need to work with your admin to get it renabled.  https://confluence.atlassian.com/cloudkb/enabling-a-deactivated-account-to-provide-site-access-1005792657.html 

khueltm March 19, 2023

I can't find that email in admin 

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 20, 2023

@khueltm  Are your accounts managed via an external identity provider like Google or Active Directory?

0 votes
Mayur Jadhav
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 19, 2023

Hello @khueltm ,

Welcome to the Atlassian Community!!

What do you mean by email is set inactive or your access in Jira in Jira site is deactivate. If your access in Jira is deactivate, you can reach out to your site administrator to reactive your account.

 

Regards,
Mayur

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