@khueltm welcome to the Atlassian community
You will need to work with your admin to get it renabled. https://confluence.atlassian.com/cloudkb/enabling-a-deactivated-account-to-provide-site-access-1005792657.html
@khueltm Are your accounts managed via an external identity provider like Google or Active Directory?
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Hello @khueltm ,
Welcome to the Atlassian Community!!
What do you mean by email is set inactive or your access in Jira in Jira site is deactivate. If your access in Jira is deactivate, you can reach out to your site administrator to reactive your account.
Regards,
Mayur
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