Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

My app suddenly does not work anymore

Hi Guys,

I didn't change my app (XStudio) for month but suddenly, when I press the configure button, nothing happens, the configuration screen does not appear, I don't see anything abnormal in the log but I only get a popup "Something's gone wrong - Our team has been notified. If the problem persists, please contact Atlassian Support".

Did someone already experienced this ?

Is it really something wrong Atlassian side ? How can I know ?


1 answer

1 accepted

0 votes
Answer accepted

You may want to contact the vendor for the app and see if anything is going on on their end.

Have you tried using an incognito window and see if the issue persist? Also try clearing your browser cache from all time and see if that helps.

We are the App vendor.

We saw the problem was due to X-Frame-Options set to Deny in the App server's response.

If someone has the issue, here is the solution:

This problem appears as soon as you configure the tomcat hosting the App so that it matches Atlassian requirement for HSTS.

Basically for HSTS we had to add this filter:


From then, we had the issue with X-Frame-Options set to deny.

I guess this is the default init param in any filter.

so to fix the X-Frame-Option issue, we had to add this:


In the filter


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence

Introducing External Collaboration for Confluence

We’re excited to introduce external collaboration for Confluence, now available in early access. It is available to preview for Confluence Cloud Premium and Enterprise customers. (If you're not on ...

208 views 0 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you