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Mobile app in Jira 8.3 "We're missing something"

Trying to get the mobile app working on Jira 8.3.2, and getting the "We're missing something" error, as in a plugin is missing.

Jira was recently upgraded from 7.9.2 to 8.3.2. Jira is run with SSL through Tomcat, and we can reach it through a mobile browser.

According to the KB article, there should be two plugins:

  • Jira Mobile REST API Plugin
  • Jira Mobile

We have "Jira Mobile" v3.2.5, but the plugin in the bundled (/WEB-INF/atlassian-bundled...) looks to be v1.0.1 of "Mobile plugin for Jira". This one has modules named similarly to the plugins mentioned in the KB.

I tried re-installing the plugin from the app folder and disabling the "Jira Mobile" plugin, but none of this worked.

I've tried searching for a .jar of the REST plugin, but couldn't find anything.

Anyone else experiencing similar issues?


1 answer

0 votes
Andy Heinzer Atlassian Team Sep 06, 2019

Hi Daniel,

Those versions look to be correct for a Jira 8.3.2.   I am interested to learn if perhaps one of these plugins might be disabled within Jira.  If that happens, it could cause this error.  Try going to in the UPM in Jira; Cog icon -> Manage Apps -> Manage apps -> select System form the drop down and search for the term mobile you should then be able to expand both plugins to see all the modules enabled for each, like this:

Screen Shot 2019-09-06 at 11.40.28 AM.png

I suspect that in your system if one of the modules is disabled, you won't see the same '39 or 39 modules enabled'.  But you can then click into that link in order to try to re-enable the module that might be disabled.

Alternative, you can try to run the following SQL command against your database to see if perhaps one or more module/plugin has been flagged to be disabled in the database:

select * from pluginstate;

This will return a list of all plugins that have been disabled in your Jira site.   You could remove the entry from that table in the database and then restart Jira to see if that might help to make sure it's enabled again. If you're not sure which values should appear there, feel free to share the results you have either in the UPM or via the SQL query.


Hi Andy,

Thanks for the feedback. I did indeed check the modules, and all 19+39 were enabled:

Screenshot 2019-09-09 at 10.15.53.png

Running the SQL query, they also seem to be enabled:
Screenshot 2019-09-09 at 10.18.18.png

I have a ticket open with support and will share the findings here once we solve the issue, but I thought I'd share it here as well in case someone else was experiencing the same issue.


Like Dave_Liao likes this

Wondering if you've resolved your issue?  I'm experiencing the same problem on our dev site that I've just upgraded.  The confluence app works fine against our upgraded dev confluence site.

I also have an open issue with support.


Yes, we did manage to solve it - the problem in this case was a third party SSO plugin that was redirecting all login traffic to ADFS, including the mobile app.

Once we whitelisted only the internal IPs, connecting from a mobile network worked just fine.


Like # people like this

Thank you.  We added an exception to our third party SSO plugin for /server-info.  This allowed the app to get the version back from the server before sending traffic back to adfs.

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