Migration from Jira Software (Server) to Jira Cloud without Migration Assistant

[Uwe Vogt]

My self-hosted Jira Software (Server) v7.7.1 installation on a virtual Linux server crashed. I am not able to repair the installation and it is not worth to re-install an outdated software.

Unfortunately I can't run the Migration Assistant on a chrashed installation. Is there another solution to migrate my tickets to Jira Cloud? A backup is available.

[Bastian Stehmann · Accepted solution]

Hi @Uwe Vogt ,

it was possible to use the xml-backup until May, now it is only available for sites with more than 1.000 users.

https://support.atlassian.com/migration/docs/use-jira-site-import-to-migrate-from-server-to-cloud/

If you have such an xml-backup, you can try to request an exception from Atlassian, but I don't know if that will be possible. Otherwise, you'll have to set up you local server again and use the migration assistant.

[Uwe Vogt]

Hi @Bastian Stehmann ,

thank you for your answer.

In the meantime, I installed a local Jira Software (Server) v9.0.0 on my Windows machine and restored the xml backup from the crashed installation.

I was also able to migrate the data from there to the Jira Cloud, with little data loss (some icons and attachments were lost).

BR Uwe

[V V S N Sudheer Vissa]

If you want to Migrate Jira server to Cloud your jira should have JCMA (Jira Cloud Migration Assiatant)  Add-on which will have Premigration Checks and Assessment. 

Clause 1 ) your jira server should be 7.6x later version to have JCMA plugin for migration.

Clause 2 ) if you are using Script runner plugin - your script runner should be 6.47 version where Jira Version 8.5.x versions are supporting for this migration to cloud.

Resolution for your query : if you are having backup file deploy that backup in a new Linux server and re-install Jira (if its server snapshot)

https://support.atlassian.com/migration/docs/use-the-jira-cloud-migration-assistant-to-migrate/

https://confluence.atlassian.com/cloudkb/resolve-duplicate-email-addresses-when-migrating-to-the-cloud-1101932318.html

https://docs.adaptavist.com/sr4jc/latest/scriptrunner-migration/migrate-from-scriptrunner-for-jira-server-to-cloud

https://support.atlassian.com/migration/docs/migrate-to-cloud-with-an-expired-server-license/

Please try to use "Import Server " option for import your backup file from your cloud site - if it allows *