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Migration from Jira Software (Server) to Jira Cloud without Migration Assistant

My self-hosted Jira Software (Server) v7.7.1 installation on a virtual Linux server crashed. I am not able to repair the installation and it is not worth to re-install an outdated software.

Unfortunately I can't run the Migration Assistant on a chrashed installation. Is there another solution to migrate my tickets to Jira Cloud? A backup is available.


1 answer

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Answer accepted

Hi @Uwe Vogt ,

it was possible to use the xml-backup until May, now it is only available for sites with more than 1.000 users.

If you have such an xml-backup, you can try to request an exception from Atlassian, but I don't know if that will be possible. Otherwise, you'll have to set up you local server again and use the migration assistant.

Hi @Bastian Stehmann ,

thank you for your answer.

In the meantime, I installed a local Jira Software (Server) v9.0.0 on my Windows machine and restored the xml backup from the crashed installation.

I was also able to migrate the data from there to the Jira Cloud, with little data loss (some icons and attachments were lost).

BR Uwe

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