My self-hosted Jira Software (Server) v7.7.1 installation on a virtual Linux server crashed. I am not able to repair the installation and it is not worth to re-install an outdated software.
Unfortunately I can't run the Migration Assistant on a chrashed installation. Is there another solution to migrate my tickets to Jira Cloud? A backup is available.
Hi @Uwe Vogt ,
it was possible to use the xml-backup until May, now it is only available for sites with more than 1.000 users.
If you have such an xml-backup, you can try to request an exception from Atlassian, but I don't know if that will be possible. Otherwise, you'll have to set up you local server again and use the migration assistant.
Hi @Bastian Stehmann ,
thank you for your answer.
In the meantime, I installed a local Jira Software (Server) v9.0.0 on my Windows machine and restored the xml backup from the crashed installation.
I was also able to migrate the data from there to the Jira Cloud, with little data loss (some icons and attachments were lost).
👋 Hi there Jira Community! A few months ago we shared with you plans around renaming epics in your company-managed projects. As part of these changes, we highlighted upcoming changes to epics on...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event