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Migrate Jira Software (Server) to JSM (Cloud)

I have been reviewing documentation and I can't find a direct answer. Is it possible to migrate Jira Software (Server) to JSM (Cloud)? I understand some items, like boards, may not be able to transfer, but both products use Jira at the core and we should be able to migrate.

If possible, what outside of boards would not migrate?

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Yes, I agree that there would need to be some sort of crosswalk as the Service Request issue type may not be in JSM. It would have to be assigned to something different.

So, second part: If I need to move to JSW to Cloud first, do I need a license? Or is Atlassian nice during this transfer/migration.

They actually are nice about it. I believe you can/could get a license for cloud till your next server maintenance renewal. You might need to contact support about that (

I did find the following link too but that offer expires in a few days (as we are inching closer to the server discontinuation)


so in short ,yes you need a license but with the push to cloud, you might be able to work something out thru support

Thank you, and thanks for the quick reply. We will get with Support and see what we can get into.

Like Dirk Ronsmans likes this
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Answer accepted

Hi @Brian Chabot ,

Not really to be honest. (or at least not one shot)

You can migrate an on premise installation to a cloud environment sure.

  • Jira Software Server/DC to Jira Software Cloud
  • Jira Service Desk/Management Server/DC to JSM Cloud
  • Confluence to Confluence Cloud
  • ...

Afterwards you could "migrate" from a JSW project to a JSM project. (I use migrate loosely as it isn't an automated process). JSW to JSM requires a lot of planning and thinking as they have different features.

The 2 project types (Service Management  vs Software) are very different so doing this all in 1 step would not be possible. It's basically like trying to migrate a Word file to Excel online. You could move it to a Word online app and then maybe copy paste the data to Excel :)

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Answer accepted
Alexis Robert Community Leader Aug 12, 2022

Hi @Brian Chabot , 


if you want to migrate from Server to Cloud and also move from Jira Software to Jira Service Management, then you'll need to do it in 2 steps : 


Let me know if this helps, 



Dirk Ronsmans Community Leader Aug 12, 2022

While that would move the issues over you would lose the Boards and also need to think about things like SLA, Queues, all the Opsgenie integration, perhaps a CMDB if it's on a premium environment, setting u pyour portal,... 

Also the issuetypes would be completely different. You are going from a JSW project to Service Management processes..

So while yes, you can move it it wouldn't be just a bulk move but a true migration project imho.

Hi @Brian Chabot

This is Majid @ Exalate. 

You could perform this migration using an integration app such as Exalate. It is not designed for migration use cases, but can be used very effectively in order to get this done. The advantage of using Exalate to perform this migration would be the very high level of control (at field level) that you would be able to maintain.  

Please feel free to book a customized demo if you would like to see the product in action. 



@Brian Chabot , I agree with Dirk. Just want to add to the list of solutions - there are also options listed on the marketplace. ZigiOps is one of them. It can help you migrate the entire array of data between the two systems. If open to exploring a 3rd party tool, feel free to check it out and book a demo if you want what it can do for you (the specific data you can migrate).

Regards, Diana (ZigiWave)

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