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@Mentions stopped working

Hi! Suddenly Jira mentions stopped working for some users. We checked the permissions and they look identical for the users who still can use mentions and for those who can't. As the user types @somename no one is found. Jira offers to add teammate instead. Even though this person already exists in Jira.
 Screenshot 2021-04-12 133200.jpg

1 answer

1 accepted

1 vote
Answer accepted

Hello @Vlad Laikou 

Welcome to the community.

Have you explicitly checked that the users having the problem have the Browse Users global permission?

@Trudy Claspill Thank you so much! The culprit was Browse Users global permission  

Hello!

Suddenly Jira mentions stopped working for me. We checked the permissions and they look identical for the users who still can use mentions and for those who can't. As the user types @somename no one is found. Thank you!

The @ symbol changes to the red symbolScreenshot_2.png

Screenshot_3.png

@Trudy Claspill 

Hello @Bry 

Welcome to the community.

Since the answer on this post did not solve your problem, it would be best if you started your own, new thread to get help with your problem, and please provide the tags to indicate hosting type.

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