Iam working on Sending Notification emails , However currently its sending the accountid and we need to change it to username and we have issues with customer name those are added in a Group (customer group) any idea how can i mention it in automation i have created have below example :-
[~accountId:{{user field name.accountId}}]
Hi [~accountid:{{Squad leader.accountId}}], could you please assign this bug to someone on your team?
//returns Hi @Alana Grant, could you please assign this bug to someone on your team?
But i have the group where user names are added.
Any idea how will it work for Group when that name is mentioned in comments using @
