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Mention Names in Notification Emails Instead of Accountid through Automation

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Sanjivani Wayal
Sanjivani Wayal May 21, 2023

 Iam working on Sending Notification emails , However currently its sending the accountid and we need to change it to username and we have issues with customer name those are added in a Group (customer group) any idea how can i mention it in automation i have created have below example :-

[~accountId:{{user field name.accountId}}]

Hi [~accountid:{{Squad leader.accountId}}], could you please assign this bug to someone on your team?

 

//returns Hi @Alana Grant, could you please assign this bug to someone on your team?

 

But i have the group where user names are added.

Any idea how will it work for Group when that name is mentioned in comments using @

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