Mails send from Jira is no longer HTML formatted

[Flemming Nielsen]

We have recently discovered that mail being send from Jira, e.g. when someone is making an update to an issue, no longer is formatted in a readable way.

Earlier it was nicely formatted as HTML, but now it just looks like plain text.

Has anyone noticed the samme issues. And does anyone know if there is a WorkAround/Setting to this?

Regards

Flemming

[Ismael Jimoh · Accepted solution]

Hi @Flemming Nielsen 

It is likely someone deactivated this on the instance.

Check that HTML formatting is enabled as described here in the default user preferences:

More information about this can be found here: https://confluence.atlassian.com/adminjiracloud/configuring-email-notifications-776636790.html (search for HTML)

Regards.

[Ismael Jimoh]

If the above is set correctly and the problem persists, I would advise reaching out to Atlassian support as we do not have logs to work with when analysing such a problem.

[Flemming Nielsen]

Thanks @Ismael Jimoh - it seemed like this solved my problem :-)