We have recently discovered that mail being send from Jira, e.g. when someone is making an update to an issue, no longer is formatted in a readable way.
Earlier it was nicely formatted as HTML, but now it just looks like plain text.
Has anyone noticed the samme issues. And does anyone know if there is a WorkAround/Setting to this?
It is likely someone deactivated this on the instance.
Check that HTML formatting is enabled as described here in the default user preferences:
More information about this can be found here: https://confluence.atlassian.com/adminjiracloud/configuring-email-notifications-776636790.html (search for HTML)
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