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Mails send from Jira is no longer HTML formatted

We have recently discovered that mail being send from Jira, e.g. when someone is making an update to an issue, no longer is formatted in a readable way.

Earlier it was nicely formatted as HTML, but now it just looks like plain text.

Has anyone noticed the samme issues. And does anyone know if there is a WorkAround/Setting to this?

Regards

Flemming

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Ismael_Jimoh Community Leader Feb 27, 2020

Hi @Flemming_Nielsen 

It is likely someone deactivated this on the instance.

Check that HTML formatting is enabled as described here in the default user preferences:

Screenshot 2020-02-27 at 12.27.30.png

More information about this can be found here: https://confluence.atlassian.com/adminjiracloud/configuring-email-notifications-776636790.html (search for HTML)

Regards.

Ismael_Jimoh Community Leader Feb 27, 2020

If the above is set correctly and the problem persists, I would advise reaching out to Atlassian support as we do not have logs to work with when analysing such a problem.

Thanks @Ismael_Jimoh - it seemed like this solved my problem :-) 

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