It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Mails send from Jira is no longer HTML formatted

We have recently discovered that mail being send from Jira, e.g. when someone is making an update to an issue, no longer is formatted in a readable way.

Earlier it was nicely formatted as HTML, but now it just looks like plain text.

Has anyone noticed the samme issues. And does anyone know if there is a WorkAround/Setting to this?



1 answer

1 accepted

0 votes
Answer accepted
Ismael_Jimoh Community Leader Feb 27, 2020

Hi @Flemming_Nielsen 

It is likely someone deactivated this on the instance.

Check that HTML formatting is enabled as described here in the default user preferences:

Screenshot 2020-02-27 at 12.27.30.png

More information about this can be found here: (search for HTML)


Ismael_Jimoh Community Leader Feb 27, 2020

If the above is set correctly and the problem persists, I would advise reaching out to Atlassian support as we do not have logs to work with when analysing such a problem.

Thanks @Ismael_Jimoh - it seemed like this solved my problem :-) 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Software

Metrics Fun: 2019 in Review

Hello, Atlassian Community!  I thought it would be fun to do something different for my teams' last retrospective of 2019 so I'm planning to do a "year in review" with info-graphics.  Wha...

1,878 views 10 14
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you