I have set up the mail handlers and it creates a new issue. I have a problem with creating comments from mail handler, only in the next scenario.
I send an email to Jira and mail handler creates a new issue.
Then I relpy to the email, just adding adtitiona info, and I get a new issue, but I want that it creates a comment. Is there any way to create comment for this scenario?
Hi @Krylov Sergey,
Let me explain the flow:
Here is description from the atlassian confluence:
The following points describe how Jira processes each incoming email message and determines how its content gets added as either a comment to an existing issue or a new issue altogether.
I guess the bold text, it is my scenario and it doesn't work. May be I understand it in a wrong way.
@Krylov Sergey I have had the same issue for a while now but was finally able to get this to work for me by confirming the email that was replying (to add a comment) had access/license to Jira. My emails originally did not match exactly because of how our accounts are created. Maybe something you could check/try if this is still an issue for you?
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