A user requested the app Lucidchart and I granted access; however, the user is unable to use any of the add-ons (Lucidchart diagrams). According to the user, Lucidchart is added but cannot use the app.
What steps do I need to take to configure Lucidchart so the user can use it?
@Malinda Sands - hi Malinda!
A Jira site admin needs to configure the Lucidchart app to "talk" to your Lucidchart team account. That person needs to be a Lucidchart admin.
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