Lost Access to User Management

I used to be able to add users using my credentials. It seems that since JIRA6.2 update, I lost the rights... Now I see a button "Leave JIRA to go to User Management" on user management menu entry. Upon clicking on the button, I get redirected to a login page that asks for my credentials, after submiting the information I get a page with error code 403 forbidden.

print screens:

4 answers

This is experienced when the administrator is not part of the site-admins group. That group is the new group that grants access to the new User Management section.

Here is the bug with more details UNIFIED-26 - lack of "site-admin" membership causes login loop when trying to access the user management


Solution worked for me

Hi Edson, could you let us know what application you are referring? Also, can you add a screenshot of the screen you're seeing?


Hi Tiago,

I updated the description with more info.



Hi Edson,

I just now notice that you're having this problem on an OnDemand instance. It should actually be reported at https://support.atlassian.com, so that our engineers can take a look at this issue for you.


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

11,965 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you