Lost Access to User Management

I used to be able to add users using my credentials. It seems that since JIRA6.2 update, I lost the rights... Now I see a button "Leave JIRA to go to User Management" on user management menu entry. Upon clicking on the button, I get redirected to a login page that asks for my credentials, after submiting the information I get a page with error code 403 forbidden.

print screens:

4 answers

1 vote
Mauro Badii Atlassian Team Mar 20, 2014

This is experienced when the administrator is not part of the site-admins group. That group is the new group that grants access to the new User Management section.

Here is the bug with more details UNIFIED-26 - lack of "site-admin" membership causes login loop when trying to access the user management


Solution worked for me

Hi Edson, could you let us know what application you are referring? Also, can you add a screenshot of the screen you're seeing?


Hi Tiago,

I updated the description with more info.



Hi Edson,

I just now notice that you're having this problem on an OnDemand instance. It should actually be reported at https://support.atlassian.com, so that our engineers can take a look at this issue for you.


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