Lost Access to User Management

I used to be able to add users using my credentials. It seems that since JIRA6.2 update, I lost the rights... Now I see a button "Leave JIRA to go to User Management" on user management menu entry. Upon clicking on the button, I get redirected to a login page that asks for my credentials, after submiting the information I get a page with error code 403 forbidden.

print screens:

4 answers

1 vote
Mauro Badii Atlassian Team Mar 20, 2014

This is experienced when the administrator is not part of the site-admins group. That group is the new group that grants access to the new User Management section.

Here is the bug with more details UNIFIED-26 - lack of "site-admin" membership causes login loop when trying to access the user management

Regards,
Mauro

Solution worked for me

Hi Edson, could you let us know what application you are referring? Also, can you add a screenshot of the screen you're seeing?

Cheers

Hi Tiago,

I updated the description with more info.

Thanks,

Edson

Hi Edson,

I just now notice that you're having this problem on an OnDemand instance. It should actually be reported at https://support.atlassian.com, so that our engineers can take a look at this issue for you.

Cheers

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 26, 2019 in Jira Software

How to prevent the propagation of unused project schemes, workflows & screens in Jira software

Atlassian ranks project attributes as the third most important factor impacting performance in the category of data. It’s not surprising, since project attributes are precisely the rules used to ma...

656 views 0 7
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you