Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Looking for advice after failing ACP-620

Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Dec 07, 2021

I have primarily worked with Jira service desk and as a jira administrator for my company I need to get certified for ACP-620. I went through all the training material and familiarized myself with as much content I could in the last 90 days. I scored a 47%, as a company we do not have teams that utilize jira software but would like to in the future for our developers…any advice on passing the second time?

 This was my official breakdown of test results provided ; 

Content Breakdown:

1.0  Project Creation: 50%
2.0  Board Configuration: 33%
3.0  Managing Projects: 50%
4.0  Automation: 88%
5.0  Reporting: 33%

4 answers

1 accepted

2 votes
Answer accepted
Aaron Geister
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Dec 07, 2021

I am soon taking my ACP-120. I head both are hard. I would really focus on Reporting and JQL as those are very big in all the test. 

I been doing this for sometime and work in all Atlassian mediums. I would also suggest to open a Software project in cloud company managed and team managed and configure them with best practice. 
Knowing how boards work is very important and help you when you start to add dev team to Jira. 
If you are using Atlasssian University go over the practice and module again. They point out a lot of good advice of what to focus on. Get a test environment or make test project to get better in your skills. 

This are not easy test and rest assure you will get it next time. I have failed them in the past also and I just keep studying. Focus on your low % in your break down. Very import JQL and reporting are big. 
Another thing is maybe study for your ACP-400 as that is JSM related and then try for the ACP-620
Good luck next time we are voting for you to get it. Keep up the good work. 

1 vote
Joanna Thurmann
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jul 18, 2023

Hi Atlassian community, 

We are super pleased to announce that the Managing Jira Projects for Cloud Certification (ACP-620) now has a bundled Exam Success Course. Your purchase comes with a voucher to take your exam plus the comprehensive study companion. It has tons of sample questions, exam hints, and thorough explanations of key concepts. Students who complete an Exam Success increase their exam score by +6 points on average.

So if you're preparing for this Cloud certification (ACP-620, Managing Jira Projects for Cloud), be sure to invest in going through the Exam Success course.

Best wishes and good luck getting certified!  You can do it!

Atlassian University certification team

0 votes
carlos_marin - ENTELGY -
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Feb 17, 2022 • edited Feb 18, 2022


If you have the official online training from atlassian, it's very important to read and understand perfectly also the information they provide in the links. Those links provided in the documentation are not just for reference, you need to understand them. they are key.

Also, you have to follow the lab exercises and use the lab platform to do your own testing.

it's very important to do the practice questions that comes with the official online training. My advice is to do several times and understant very well why an option is true or false.

Best luck with the exam!!!

Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events