Linking two External Jira boards

[thejimlee]

Hi -
I have a project that involves multiple external partners.  One external solution/partner has Jira setup to support our project and we have our own Jira account/project.  The use case I am trying to accommodate is:

1. I would like our Jira account to be the consolidate list of all issues - consisting of internal and external issues
2. when issue is logged in internal jira and external party is "tagged", this issue gets populated in the external partner Jira
3. when updates are made on the external party Jira, we (internal) receive the updates in the internal version of Jira

Please provide guidance on how to accomplish this.

Thanks,

/jim

[Hamza Chundrigar · Accepted solution]

Hi @thejimlee 

Welcome to the community!

We have a slightly different but similar use-cases. You can accomplish this by using apps (i.e Atlassian Marketplace add ons) like Backbone Issue Sync for Jira or Exalate.

Both apps are well-known and are capable of supporting the use-cases you’ve outlined in your post.

We personally use Backbone Issue Sync by K15t and are quite satisfied with the app (not to mention their great support/customer service team).

Best,

Hamza

[Jim Lee]

thanks for your response Hamza...leaning toward Backbone...fingers crossed.

[Umer Sohail _K15t_]

Hey @thejimlee thanks for the question! This is Umer from Backbone Issue Sync for Jira's team 😊 And thanks @Hamza Chundrigar for suggesting our app! 😊

As Hamza said, if you want to sync Jira issues between your internal Jira and external Jira instances, an Issue sync app such as Backbone Issue Sync for Jira would be a perfect fit!
 
You can use a JQL label to choose which Jira issues to sync across the instances without leaving your own Jira instance. 

And the teams can automate syncing of issues, components, labels, custom fields, attachments, comments, etc., between Jira instances and can decide on the flow of information via uni- or bi-directional control settings.

If you have any questions about Backbone or want to get a demo, please get back to us at hello@k15t.com or simply schedule a meeting slot here.

Cheers, 

Umer Sohail

[Dhiren Notani_Exalate_]

Hi @thejimlee , 

This is Dhiren from Exalate.

Exalate, provides a fully bi-directional synchronization between Jira(Cloud,Server,Data Center) and Jira(Cloud,Server,Data Center) among other ITSM systems that is fully customizable. It is easy to set up and the entire customization can be configured using a no-code interface. It also provides a Groovy based scripting engine for limitless customizability.

You can even integrate between Jira Software, Jira Service Management (Service Desk) and sync issues inside projects back and forth to achieve your integration requirements.

Exalate provides a flexible synchronization engine such that issues are automatically and securely synced - between multiple Jira's - wherever hosted. Benefit from a unified view and integrated workflow!

Use cases supported:

• Service Desk to Service Desk
• Service Desk to Software
• Agile Board Cooperation
• Ticket Tunnels
• Information Consolidation
• Centralized Master Instance
• Migration
• Support and development

If you would like to see a customized demo of the product in action, feel free to book a slot with us. 

Thanks
Dhiren

[Diana_Architect_ZigiWave]

@thejimlee hello. You can achieve this by connecting your instances and syncing them. As said, there are tools available in the marketplace. If you're open to using an external tool, feel free to take a look at ZigiOps. It can help you connect your and your partner's Jira instances, and sync their data (the one you want -  internal and external issues). They'll be kept up-to-date - if a change appears in one of them, it will immediately appear in the other. Check it out and if you want to know how it can help you (in detail), feel free to book a meeting.

Regards, Diana (ZigiWave team)