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License update is not ending

Dear Jira Team,
I try to update the license key, but the update is not ending, is still running and running. Please let me know what for connection is necessary, and how I can check this. Thanks in Advance Regards Siegfried

2 answers

Hi @Siefried Eichner ,

Have you tried using incognito or logout/login?

If yes and it still didn't worked, kindly check atlassian-jira.log file for errors available in log folder in the home directory.


Hi Melan,

I don't see any error according to license issue in the logfile, it is possible to describe the error Message.
Second, it is possible to check the connection with a curl command from Linux Server, if yes, would you so nice to provide this.

Maybe the connection is not allowed in the company proxy whitelist?

Regards Siegfried

That's strange. Have you tried using another browser?

@Siefried Eichner , I am running in same issue as you, did you find a way to update the licence or reason it take so long ?

In my case I try to update a server licence trial to DataCenter trial

thanks for sharing your findings


Hi Melan,

sorry for my delay, I was waiting for ticket to check the whitelist on the company proxy,

but this are fine.

So please find my settings below?

Regards Siegfried


I can still now not connect. I had checked my 

JVM_SUPPORT_RECOMMENDED_ARGS=' -Dhttp.proxyPort=8080 -Dhttps.proxyPort=8080'

JVM_SUPPORT_RECOMMENDED_ARGS=' -Dhttp.proxyPort=8080 -Dhttps.proxyPort=8080'

log => catalina.out | grep -i proxy and find following information 

http.proxyHost :
http.proxyPort : 8080
https.proxyHost :
https.proxyPort : 8080

Hi @Siefried Eichner ,


Please confirm if you are following steps:

  1. Login to JIRA with administrator
  2. Go to top-right cog-wheel
  3. Click on Applications
  4. Left-site Versions & Licenses
  5. Edit the License key
  6. Add new License Key
  7. ... and here you are stuck, right?

HI Milan Chheda, 


Yes, this was I did, I started 60 minutes before and it was still running.
From my opinion, it is waiting for a connection!

Regards Siegfried

Hi Milan, please Support me faster so I have some Issue with Jira!


Regards Siegfried 

Hi @Siefried Eichner ,

I request you to raise a ticket with Atlassian Support for the same.

Separately, I came across this KB that shows how to update license using database queries:


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