License update is not ending

[Siefried Eichner]

Dear Jira Team,
I try to update the license key, but the update is not ending, is still running and running. Please let me know what for connection is necessary, and how I can check this. Thanks in Advance Regards Siegfried

[Milan Chheda _INFOSYSTA_]

Hi @Siefried Eichner ,

Have you tried using incognito or logout/login?

If yes and it still didn't worked, kindly check atlassian-jira.log file for errors available in log folder in the home directory.

Thanks
Milan

[Siefried Eichner]

Hi Melan,

I don't see any error according to license issue in the logfile, it is possible to describe the error Message.
Second, it is possible to check the connection with a curl command from Linux Server, if yes, would you so nice to provide this.

Maybe the connection is not allowed in the company proxy whitelist?

Regards Siegfried

[Milan Chheda _INFOSYSTA_]

That's strange. Have you tried using another browser?

[serge calderara]

@Siefried Eichner , I am running in same issue as you, did you find a way to update the licence or reason it take so long ?

In my case I try to update a server licence trial to DataCenter trial

thanks for sharing your findings

regards

[Siefried Eichner]

Hi Melan,

sorry for my delay, I was waiting for ticket to check the whitelist on the company proxy,

but this are fine.

So please find my settings below?

Regards Siegfried

---------------------------------------------------------------------------------

I can still now not connect. I had checked my setenv.sh 

JVM_SUPPORT_RECOMMENDED_ARGS='-Dhttp.proxyHost=proxy.dc4ca.siemens.de -Dhttp.proxyPort=8080 -Dhttps.proxyHost=proxy.dc4ca.siemens.de -Dhttps.proxyPort=8080'

JVM_SUPPORT_RECOMMENDED_ARGS='-Dhttp.proxyHost=proxy.dc4ca.siemens.de -Dhttp.proxyPort=8080 -Dhttps.proxyHost=proxy.dc4ca.siemens.de -Dhttps.proxyPort=8080'
JAVA_OPTS="-Xms${JVM_MINIMUM_MEMORY} -Xmx${JVM_MAXIMUM_MEMORY} ${JVM_CODE_CACHE_ARGS} ${JAVA_OPTS} ${JVM_REQUIRED_ARGS} ${DISABLE_NOTIFICATIONS} ${JVM_SUPPORT_RECOMMENDED_ARGS} ${JVM_EXTRA_ARGS} ${JIRA_HOME_MINUSD} ${START_JIRA_JAVA_OPTS}"

log => catalina.out | grep -i proxy and find following information 

http.proxyHost : proxy.dc4ca.siemens.de
http.proxyPort : 8080
https.proxyHost : proxy.dc4ca.siemens.de
https.proxyPort : 8080

[Milan Chheda _INFOSYSTA_]

Hi @Siefried Eichner ,

Please confirm if you are following steps:

1. Login to JIRA with administrator
2. Go to top-right cog-wheel
3. Click on Applications
4. Left-site Versions & Licenses
5. Edit the License key
6. Add new License Key
7. ... and here you are stuck, right?

[Siefried Eichner]

HI Milan Chheda, 

Yes, this was I did, I started 60 minutes before and it was still running.
From my opinion, it is waiting for a connection!

Regards Siegfried

[Siefried Eichner]

Hi Milan, please Support me faster so I have some Issue with Jira!

Regards Siegfried 

[Milan Chheda _INFOSYSTA_]

Hi @Siefried Eichner ,

I request you to raise a ticket with Atlassian Support for the same.

Separately, I came across this KB that shows how to update license using database queries: https://confluence.atlassian.com/jirakb/manage-jira-server-license-using-database-queries-441746313.html

Thanks,
Milan