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Kanban board is empty

TL;DR. Anyone know why a Kanban board would silently fail to load issues that match its associated Filter Query?


For some reason, my Kanban board is empty, despite its Filter Query matching lots of issues and being shared with all project roles. There are no errors in the browser console and all network requests after a hard page refresh are coming back with OK status. Other members of the project are also having the issue.

I've tried updating the Filter Query to be a simple `project` match, to no avail.

This is an Atlassian-hosted JIRA instance, so we have not (and cannot) make low-level changes or access the underlying database.


3 answers

1 accepted

8 votes
Answer accepted

Kindly check the sub-filter query in the board configuration page.


That was totally it.

We've been removing unused fields, and this was one of those fields.

Emptying this sub-filter resolved our issue.

**Follow-up:** I'm curious *why* this causes the query to silently fail. If anything, I would expect it to have no effect, since fixVersion would technically be empty. And if fixVersion isn't a valid field, I would expect the query to fail loudly.

Like Fabian Graevenitz likes this

Oh my, thank goodness I found this. All our kanban boards suddenly went empty. So I have worked through the board settings clearing this sub-filter and business is back up and running. Many thanks for your response, I wonder why this happened.

Like Heather R likes this

Thank you, this just solved my problem

@Devin Canterberrythat was exactly what happened here. Removing unused fields and all of a sudden the board was empty. Still helped someone almost 3 years later (y)


Btw., what is the reason for that odd behaviour? I'm asking myself the same question as Devin.

0 votes
Ignacio Pulgar Community Leader May 09, 2018

Are there any active quick filters?

Jack Community Leader May 09, 2018

@Devin Canterberryalso can you check Board Settings > Columns to observe statues-column mapping. Was it working previously and just stopped?

Nope. No active quick filters, but good call on checking into that.

FWIW, I went into the board's Columns configuration and dragged one of the status over to create a Backlog, to see if the Backlog is affected, too. As it turns out, yes, the Backlog is affected in the same way (empty list of issues, despite its Filter Query matching plenty of issues).

My dear LORD... and only thats why I did not sleep for 3 nights?!?!?! 


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