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Jira x Freshdesk integration: Automatic tagging

We've a question regarding Jira x Freshdesk integration. After having installed the integration, we noticed that the tag with the Jira issue ID is added to the Freshdesk tickets, i.e. "DS-530" is the type of tag we're questioning here.

We had the FD support check the logs, and it's been identified that the tags have been pushed from the JIRA end. Here are the logs for reference,

FQL query terms - {"terms":{"tag_names.not_analyzed":["DS-530"] }}

Is it possible to disable this kind of automatic tagging as it's creating many unnecessary tags?

1 answer

0 votes
Arjuna Danthanarayana
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Oct 09, 2023

I am having the same issue. These are unnecessarily filling up the Tags database.
Anyway to diasble this?

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