Jira wont start (not a valid Win32 application)

[IT Master]

Hello,

we installed Jira Software 8.5.4 (LTS) on Windows x64 but the service won't start. The event viewer shows error ID 7024.

If I look in the log folder of Jira it shows the following:

[2020-04-04 19:02:15] [error] [ 7260] %1 is not a valid Win32 application.
[2020-04-04 19:02:15] [error] [ 7260] Failed creating Java C:\Program Files (x86)\Java\jre1.8.0_201\bin\client\jvm.dll
[2020-04-04 19:02:15] [error] [ 7260] %1 is not a valid Win32 application.
[2020-04-04 19:02:15] [error] [ 7260] ServiceStart returned 1
[2020-04-04 19:02:15] [error] [ 7260] %1 is not a valid Win32 application.

I think the problem is because on that computer Java (JRE) is already installed. It's required by installed Tomcat9 and XWiki Software.

Is there a way to get Jira Software running without deleting the installed JRE?

Thank you in advance!

[Pavel Junek · Accepted solution]

Hi Mario,

Welcome to Atlassian Community!

Based on the described error please visit Jira knowledge base - JIRA Service Fails To Start in Windows - Is Not a Valid Win32 Application.

I hope it will help you!

Cheers, Pavel

[IT Master]

Thank you Pavel!

Changed the Java path in

tomcat8w //ES//%SERVICENAME%

 and then the service was starting.

Cheers,
Mario