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Jira web access randomly becomes unreachable, but the jira service is still running?

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Oct 05, 2023

Started happening on one of our nodes, the node becomes unreachable. Doesnt seem to be a pattern to this. A reboot solves it, and so does a stop and start of the jira service. The service appears to be running fine when this happens. Any suggestions of where to look next? Using redhat.



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Nic Brough -Adaptavist-
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Oct 09, 2023

Welcome to the Atlassian Community!

You should get your administrators to read the logs to see why the service is failing to serve.  Start with <Jira data>/logs/atlassian-jira.log, then check the other logs in that directory, and then <jira install>/log/catalina.out to see if the problem is with Tomcat rather than Jira.

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