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I started a new sprint today, a team member has tickets assigned to him for the current sprint however within the team view that he belongs to, i cannot see any of his tickets. As a project manager, I have manager view of all boards and he appears in the sprint from there. No one else is experiencing this issue but him. I have no filters on to exclude him and i checked that he is still listed in admin under that team, bit stumped
Hi @Gary McDermott ,
Welcome to Atlassian community!
Could you please confirm the below few questions..?
Is that user able to access to the board..?
Specific which issues are assigned to that user is not showing or few issues are not showing..?
Please find the below documents, If it helps you let me know.
Yes user can access the board
they cannot see any of the tickets that I see as assigned to him in current sprint under managers view. He can manually go to each ticket, its just that he cannot view it from the teams board.
I have checked mapped status too and that isnt the issue.
I really cant see that any of these steps apply, i cant think why it has changed suddenly. The rep in question, i had moved his tickets from sprint 89 to future sprint 91, again nothing out of the norm to do so as he was on leave. The part that is confusing is why can i view these tickets under the reps name in (managers view) but if i view via the teams sprint board, its not visible.
Quick filters are not on