Jira starting up, but isn't accessable over HTTP

[Aljaxus]

Hello.

We're having a slight issue where our Jira instance can not be accessed over HTTP.

The service is "self-hosted" on a CentOS 7 VM.

When attempting to start the Jira service, it output states that Tomcat (webserver) is already running.

We're using MariaDB as the database - which is running.

The required port is open.

-- I can't think of any other issues, because I haven't worked with Jira enough.

Thanks in advance to anyone taking time to help me out with this issue.

[Bastian Stehmann]

Hi @Aljaxus ,

I think the best start will be to have a look at the logs.

You should start with a look at the atlassian-jira.log in the application-home/logs folder.

[Aljaxus]

sorry for the very late reply and thank you for responding.

I restarted the jira service (service jira stop; service jira start) and there are no issues with that (last message printed "Tomcat started" and the process successfully ends.

About the service log; I don't really know what to search for. There's an enormous amount of output being printed into that log file(-s), so I'm a bit lost.

If you can, please, indicate a few things to look for in that log, that'd be great.

Thank you again for taking your time.

[Bastian Stehmann]

Hi,

Search for Error or Warn in the log file, that lines will be the ones that may contain the relevant information. 

[Aljaxus]

I'm such a goof for not simply grepping the output before...

Anyhow this is the error that is printed out

https://hastebin.app/1562098713777

Apparently the reason is unknown and I should contact the support team - which is this, because Atlassian closed support for lifetime licenses and only provides support for higher tear licenses than the one that we have.

[Bastian Stehmann]

Can you try to start jira without apps like described here and check if the error appears anyway. 

https://confluence.atlassian.com/jirakb/startup-check-starting-jira-872266333.html

[Webonize Admin]

I am not able to find the same error stacktrace when starting Jira using the following command ./bin/start-jira.sh --disable-all-addons

Though I found another stacktrace that I do not remember from before
https://hastebin.app/1562277946005

Anyhow... it is possible to manually (from terminal) backup all data and simply reinstall Jira? - I think that this would be much simpler

[Bastian Stehmann]

You can create a database dump and a backup of your application-home/data folder, reinstall Jira a restore the data and database. 

[Webonize Admin]

Alright, the reisntall it is.