It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira service not running with HTTPS

I am having an issue with getting Jira to run over HTTPS. Every time I add a signed key store into the Jira configuration tool it is able to see the certificate and all of the information is right, but when I reboot the service it will never start, it just gives an error saying the service started and then stopped. If I turn it to just HTTP it works normally. The certificate I have was created with Portecle and signed by Let's Encrypt. This was working with 7.2, but after installing 7.5 this continues to happen. I have created a new virtual machine with a clean install of Windows and fully configured Jira, MySQL, and created the certificate by following the Atlassian documentation. I am not sure what else to do or why it isn't working with the certificate. 

3 answers

0 votes


Please go over the following steps and let us know the output:

1) What is the installation directory for the JAVA VM running JIRA? You will need to locate the cacerts file.
2) Back up the original cacerts file
3) Generate the list of certificates in the cacerts file before applying any changes
keytool -list -keystore cacerts -v > cacerts_orig_cert_list.out
4) Import the public certificate into the cacerts file
keytool -import -alias your_domain_com -keystore /usr/java/latest/jre/lib/security/cacerts -file

I was able to import the keystore and it said it completed successfully, but the same issue is occurring. The service will start when set to HTTP only, but when HTTPS is selected it won't run. 

OK, let's take a look at the atlassian-jira.log in the jira home logs folder. There should be some error there related to the certificate. You should also try starting jira with the bin/start-jira.bat rather than the service as that may behave slightly differently due to how Windows service permissions work.

Personally, I can recommend using a reverse proxy. The config is easier to setup and more stable with updating JIRA. 

You can read the documentation for Integrating JIRA with Nginx if you need more information.

Well after going through the logs and doing some more research I figured out the issue!


I had the wrong connector in the server.xml file. Whenever I run the configuration tool for HTTPS it changes it back though, but at least I know how to fix it. 


I will look into the reverse proxy as well, thanks!

Good to hear you found the solution. If you need any assistance with the reverse proxy, let me know.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published Feb 26, 2019 in Jira Software

How to prevent the propagation of unused project schemes, workflows & screens in Jira software

Atlassian ranks project attributes as the third most important factor impacting performance in the category of data. It’s not surprising, since project attributes are precisely the rules used to ma...

1,130 views 1 13
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you