Jira service desk customer portal loading endlessly

markus pichler November 16, 2020

Hello community,

we had a problem with our service. It is currently not possible to create a ticket in our service desk (customer portal). As soon as I want to create a ticket, the website loads and nothing happens. I couldn't find any Error messages in the logs.

 

Screenshot:

If I execute a function in the right menü, the loading screen appears (endlessly)...

servicedesk.PNG

 

Versions:

  • Jira 8.13.1
  • Jira service desk 4.13.1

 

Log:

The following Java Script Error could be found in the console of Google Chrome Web Developer: 

Uncaught (in promise) Error: No aui/flag
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promise callback*controller https://xxx.xxx.com/s/81483fdcf2c5f2e46057735a3d68b506-T/3c6pmw/813001/809564c5e9f0b5da239745147b98026b/9f364e666ff84c4675c67783f112afb6/_/download/contextbatch/js/jira.webresources:almond,customerportal,com.atlassian.analytics.analytics-client:js-events/batch.js?locale=en-US:1542
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route https://xxx.xxx.com/s/81483fdcf2c5f2e46057735a3d68b506-T/3c6pmw/813001/809564c5e9f0b5da239745147b98026b/9f364e666ff84c4675c67783f112afb6/_/download/contextbatch/js/jira.webresources:almond,customerportal,com.atlassian.analytics.analytics-client:js-events/batch.js?locale=en-US:820
loadUrl https://xxx.xxx.com/s/81483fdcf2c5f2e46057735a3d68b506-T/3c6pmw/813001/809564c5e9f0b5da239745147b98026b/9f364e666ff84c4675c67783f112afb6/_/download/contextbatch/js/jira.webresources:almond,customerportal,com.atlassian.analytics.analytics-client:js-events/batch.js?locale=en-US:826
any https://xxx.xxx.com/s/81483fdcf2c5f2e46057735a3d68b506-T/3c6pmw/813001/809564c5e9f0b5da239745147b98026b/9f364e666ff84c4675c67783f112afb6/_/download/contextbatch/js/jira.webresources:almond,customerportal,com.atlassian.analytics.analytics-client:js-events/batch.js?locale=en-US:531
loadUrl https://xxx.xxx.com/s/81483fdcf2c5f2e46057735a3d68b506-T/3c6pmw/813001/809564c5e9f0b5da239745147b98026b/9f364e666ff84c4675c67783f112afb6/_/download/contextbatch/js/jira.webresources:almond,customerportal,com.atlassian.analytics.analytics-client:js-events/batch.js?locale=en-US:826
loadUrl https://xxx.xxx.com/s/81483fdcf2c5f2e46057735a3d68b506-T/3c6pmw/813001/809564c5e9f0b5da239745147b98026b/9f364e666ff84c4675c67783f112afb6/_/download/contextbatch/js/jira.webresources:almond,customerportal,com.atlassian.analytics.analytics-client:js-events/batch.js?locale=en-US:1180
navigate https://xxx.xxx.com/s/81483fdcf2c5f2e46057735a3d68b506-T/3c6pmw/813001/809564c5e9f0b5da239745147b98026b/9f364e666ff84c4675c67783f112afb6/_/download/contextbatch/js/jira.webresources:almond,customerportal,com.atlassian.analytics.analytics-client:js-events/batch.js?locale=en-US:827
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c https://xxx.xxx.com/s/81483fdcf2c5f2e46057735a3d68b506-T/3c6pmw/813001/809564c5e9f0b5da239745147b98026b/9f364e666ff84c4675c67783f112afb6/_/download/contextbatch/js/jira.webresources:almond,customerportal,com.atlassian.analytics.analytics-client:js-events/batch.js?locale=en-US:85
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U https://xxx.xxx.com/s/81483fdcf2c5f2e46057735a3d68b506-T/3c6pmw/813001/809564c5e9f0b5da239745147b98026b/9f364e666ff84c4675c67783f112afb6/_/download/contextbatch/js/jira.webresources:almond,customerportal,com.atlassian.analytics.analytics-client:js-events/batch.js?locale=en-US:1394
k https://xxx.xxx.com/s/81483fdcf2c5f2e46057735a3d68b506-T/3c6pmw/813001/809564c5e9f0b5da239745147b98026b/9f364e666ff84c4675c67783f112afb6/_/download/contextbatch/js/jira.webresources:almond,customerportal,com.atlassian.analytics.analytics-client:js-events/batch.js?locale=en-US:1394
dispatch https://xxx.xxx.com/s/81483fdcf2c5f2e46057735a3d68b506-T/3c6pmw/813001/809564c5e9f0b5da239745147b98026b/9f364e666ff84c4675c67783f112afb6/_/download/contextbatch/js/jira.webresources:almond,customerportal,com.atlassian.analytics.analytics-client:js-events/batch.js?locale=en-US:85
handle https://xxx.xxx.com/s/81483fdcf2c5f2e46057735a3d68b506-T/3c6pmw/813001/809564c5e9f0b5da239745147b98026b/9f364e666ff84c4675c67783f112afb6/_/download/contextbatch/js/jira.webresources:almond,customerportal,com.atlassian.analytics.analytics-client:js-events/batch.js?locale=en-US:85
batch.js:10:983

 Has anyone an idea?

 

Thanks

Markus

2 answers

1 accepted

0 votes
Answer accepted
Dirk Ronsmans
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 16, 2020

Hey @markus pichler ,

Couple of quesitons:

  • is this in all browsers or just IE11?
  • Do you also use Scriptrunner on your instance? There used to be a bug caused by Scriptrunner 6.2.x (i believe) that caused the create page to break due to the behaviours implementation (https://productsupport.adaptavist.com/browse/SRJIRA-4796 

 

i can see another error in your log 

Uncaught (in promise) Error: No aui/flag

so it might help to know what addons you use. Also disabling them and trying without addons is a good test to see if they cause it (and which one)

0 votes
markus pichler March 22, 2022

The error disappeared after uninstalling scriptrunner

markus pichler March 22, 2022

THX!

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