Hello community,
we had a problem with our service. It is currently not possible to create a ticket in our service desk (customer portal). As soon as I want to create a ticket, the website loads and nothing happens. I couldn't find any Error messages in the logs.
Screenshot:
If I execute a function in the right menü, the loading screen appears (endlessly)...
Versions:
Log:
The following Java Script Error could be found in the console of Google Chrome Web Developer:
Uncaught (in promise) Error: No aui/flag
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promise callback*controller https://xxx.xxx.com/s/81483fdcf2c5f2e46057735a3d68b506-T/3c6pmw/813001/809564c5e9f0b5da239745147b98026b/9f364e666ff84c4675c67783f112afb6/_/download/contextbatch/js/jira.webresources:almond,customerportal,com.atlassian.analytics.analytics-client:js-events/batch.js?locale=en-US:1542
loadController https://xxx.xxx.com/s/81483fdcf2c5f2e46057735a3d68b506-T/3c6pmw/813001/809564c5e9f0b5da239745147b98026b/9f364e666ff84c4675c67783f112afb6/_/download/contextbatch/js/jira.webresources:almond,customerportal,com.atlassian.analytics.analytics-client:js-events/batch.js?locale=en-US:1542
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route https://xxx.xxx.com/s/81483fdcf2c5f2e46057735a3d68b506-T/3c6pmw/813001/809564c5e9f0b5da239745147b98026b/9f364e666ff84c4675c67783f112afb6/_/download/contextbatch/js/jira.webresources:almond,customerportal,com.atlassian.analytics.analytics-client:js-events/batch.js?locale=en-US:1542
route https://xxx.xxx.com/s/81483fdcf2c5f2e46057735a3d68b506-T/3c6pmw/813001/809564c5e9f0b5da239745147b98026b/9f364e666ff84c4675c67783f112afb6/_/download/contextbatch/js/jira.webresources:almond,customerportal,com.atlassian.analytics.analytics-client:js-events/batch.js?locale=en-US:820
loadUrl https://xxx.xxx.com/s/81483fdcf2c5f2e46057735a3d68b506-T/3c6pmw/813001/809564c5e9f0b5da239745147b98026b/9f364e666ff84c4675c67783f112afb6/_/download/contextbatch/js/jira.webresources:almond,customerportal,com.atlassian.analytics.analytics-client:js-events/batch.js?locale=en-US:826
any https://xxx.xxx.com/s/81483fdcf2c5f2e46057735a3d68b506-T/3c6pmw/813001/809564c5e9f0b5da239745147b98026b/9f364e666ff84c4675c67783f112afb6/_/download/contextbatch/js/jira.webresources:almond,customerportal,com.atlassian.analytics.analytics-client:js-events/batch.js?locale=en-US:531
loadUrl https://xxx.xxx.com/s/81483fdcf2c5f2e46057735a3d68b506-T/3c6pmw/813001/809564c5e9f0b5da239745147b98026b/9f364e666ff84c4675c67783f112afb6/_/download/contextbatch/js/jira.webresources:almond,customerportal,com.atlassian.analytics.analytics-client:js-events/batch.js?locale=en-US:826
loadUrl https://xxx.xxx.com/s/81483fdcf2c5f2e46057735a3d68b506-T/3c6pmw/813001/809564c5e9f0b5da239745147b98026b/9f364e666ff84c4675c67783f112afb6/_/download/contextbatch/js/jira.webresources:almond,customerportal,com.atlassian.analytics.analytics-client:js-events/batch.js?locale=en-US:1180
navigate https://xxx.xxx.com/s/81483fdcf2c5f2e46057735a3d68b506-T/3c6pmw/813001/809564c5e9f0b5da239745147b98026b/9f364e666ff84c4675c67783f112afb6/_/download/contextbatch/js/jira.webresources:almond,customerportal,com.atlassian.analytics.analytics-client:js-events/batch.js?locale=en-US:827
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k https://xxx.xxx.com/s/81483fdcf2c5f2e46057735a3d68b506-T/3c6pmw/813001/809564c5e9f0b5da239745147b98026b/9f364e666ff84c4675c67783f112afb6/_/download/contextbatch/js/jira.webresources:almond,customerportal,com.atlassian.analytics.analytics-client:js-events/batch.js?locale=en-US:1394
dispatch https://xxx.xxx.com/s/81483fdcf2c5f2e46057735a3d68b506-T/3c6pmw/813001/809564c5e9f0b5da239745147b98026b/9f364e666ff84c4675c67783f112afb6/_/download/contextbatch/js/jira.webresources:almond,customerportal,com.atlassian.analytics.analytics-client:js-events/batch.js?locale=en-US:85
handle https://xxx.xxx.com/s/81483fdcf2c5f2e46057735a3d68b506-T/3c6pmw/813001/809564c5e9f0b5da239745147b98026b/9f364e666ff84c4675c67783f112afb6/_/download/contextbatch/js/jira.webresources:almond,customerportal,com.atlassian.analytics.analytics-client:js-events/batch.js?locale=en-US:85
batch.js:10:983
Has anyone an idea?
Thanks
Markus
Hey @markus pichler ,
Couple of quesitons:
i can see another error in your log
Uncaught (in promise) Error: No aui/flag
so it might help to know what addons you use. Also disabling them and trying without addons is a good test to see if they cause it (and which one)
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