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Jira service Desk Reactions

Aaron Micallef
Aaron Micallef Nov 14, 2023

Hey Guys,

I was wondering if a customer or an agent responds to a comment via a reaction rather than commenting would that agent/customer be notified? We do receive notifications that there was a comment but not when there is a reaction.

Cheers Aaron

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Dan Breyen
Dan Breyen
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Nov 15, 2023

Hi Aaron, I found another community response, Event-for-reaction-to-Jira-comment which I would agree with that a reaction doesn't trigger an event, so you wouldn't get any notification.

It looks like there's a suggestion to change that behavior.  JRACLOUD-73648 

If that's something you're looking for, feel free to vote for and watch it for updates.

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Aaron Micallef
Aaron Micallef Nov 15, 2023

Hi @Dan Breyen 

Thank you for this what I have noticed and have suggested to our users is to go on start.atlassian.com/notifications this would at least show you that it that your comment was reacted.

Cheers Aaron

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