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I was wondering if a customer or an agent responds to a comment via a reaction rather than commenting would that agent/customer be notified? We do receive notifications that there was a comment but not when there is a reaction.
Hi Aaron, I found another community response, Event-for-reaction-to-Jira-comment which I would agree with that a reaction doesn't trigger an event, so you wouldn't get any notification.
It looks like there's a suggestion to change that behavior. JRACLOUD-73648
If that's something you're looking for, feel free to vote for and watch it for updates.