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Jira knowledge database and Tickets

CO - GESTOR
CO - GESTOR Jun 07, 2022

Hi, we are having a hard time setting up our knowledge database. We've already managed to setup tags and categories but when a ticket is open the related articles seem to appear following a random pattern instead of our setup.

May anybody give us a clue? Is there some settings we are missing?

Regards.

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marc -Collabello--Phase Locked-
marc -Collabello--Phase Locked- Community Leader Jun 07, 2022

Hi @CO - GESTOR ,

Have you considered using Confluence for your knowledge base?  This is a product made to build knowledge bases.

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CO - GESTOR
CO - GESTOR Jun 07, 2022

Hi, thanks for the answer. Sure I did, I'll try to explain myself better: the main problem here is linking the confluence articles with the Jira ticket's suggested articles. Now suggested articles in the issues appear in a randomly and sometimes the suggestions don't make sense.

Regards.

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