Hi, we are having a hard time setting up our knowledge database. We've already managed to setup tags and categories but when a ticket is open the related articles seem to appear following a random pattern instead of our setup.
May anybody give us a clue? Is there some settings we are missing?
Regards.
Hi @CO - GESTOR ,
Have you considered using Confluence for your knowledge base? This is a product made to build knowledge bases.
Hi, thanks for the answer. Sure I did, I'll try to explain myself better: the main problem here is linking the confluence articles with the Jira ticket's suggested articles. Now suggested articles in the issues appear in a randomly and sometimes the suggestions don't make sense.
Regards.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.