Jira is locked for import but no import could be found.

[Deleted user]

An error occured during the import process.

Import again with a different backup file or get in touch with our support team. Include the steps you followed, along with any unique characteristics of your Jira setup.

• Jira is locked for import but no import could be found. This is likely to be a temporary issue and should clear up within one minute. If you continue to see this error, please contact support.

Any help will be appreciated.

[Evan Underwood-Harley]

Hi Jay,

Can you provide more information please?

- Is this a Jira import from a server version? If so what version is the server version?

- Have you validated the export file is not corrupted or password protected in anyway?

- Did the import start and get to a certain percent and fail, or did it fail at the very start?

Regards

Evan

[Deleted user]

Thank you for the prompt response.

- Is this a Jira import from a server version? If so what version is the server version?

Import was from another cloud instance

- Have you validated the export file is not corrupted or password protected in anyway?

File was not corrupted or protected

- Did the import start and get to a certain percent and fail, or did it fail at the very start?

Not sure when it failed.

Additional lnfo: Backup has more users(~170) than free plan supports.

[Evan Underwood-Harley]

Are you able to take another export, and re-try the import again and see if you get the same problem?

Not sure I would expect the import to fail as you have exceeded the free plan, I would expect it to complete and then tell you to upgrade or remove access for users.

You may need to contact support, as they have access to the logs and can tell you exactly what is happening, but I would try another import first.

[Deleted user]

New site was created to test the new add on. If support team can discard the import and unlock the instance that would be great.