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Jira integration with servicenow and github

hi team,

we are looking to integrate our jira with service now and github.

is there a single plugin or add on to do so. eg: Exalate.



Rahul Pardeshi

3 answers

Hi @Rahul Pardeshi ,

From your question it seems like you already know Exalate, and you want an integration between Jira <-> ServiceNow, GitHub.

Exalate, provides a fully bi-directional synchronization between ServiceNow, GitHub and Jira (among other ITSM systems) that is fully customizable. It is easy to set up and Exalate uses a scripting engine which is based on Groovy scripts where you can control what data you want to share and even you can independently handle the incoming information. You can achieve complex use-cases with ease. 

I was just curious about the need for this integration and your use-case? 

Please be aware that I am working with Exalate as a pre-sales engineer.

Feel free to book a demo with us if you want to discuss this in more detail and want to learn more about the capabilities of the tool.


Hi @Rahul Pardeshi,

You will find multiple tools on the Atlassian marketplace that integrate Jira with ServiceNow and GitHub. Given a plethora of options, in my experience, narrowing down a tool will be much easier if you start with listing your acceptance criteria for a sync tool. Acceptance criteria may include:

Does the sync tool retain text formatting, including inline images?

If Jira and ServiceNow teams use images and formatted text in fields that contain descriptions, validate if the sync tool retains formatted text, to avoid the manual effort required for replicating them with Jira, it is specifically tricky as it uses Wiki markup whereas ServiceNow uses HTML and GitHub uses markdown :)

How much setup time will the sync tool require, and what technical skills are required?

Some sync tools you will find will be GUI only whereas some will require scripts to be written. Obviously, scripts require more technical bandwidth and maintenance. See if you need GUI based only or not.

Will you need conflict management?

If you are looking for bi-directional integration between Jira, ServiceNow, and GitHub,       then it is very likely that changes will be made simultaneously across the tools. In this case, you will need automatic conflict resolution, so you don’t end up with inconsistent data (Jira overwrote ServiceNow state and ServiceNow to Jira sync overwrote Jira state) across the tools.

OpsHub, an Atlassian partner, is a federated integration platform that can help ease your integration journey with user-friendly, no script configuration, rich data sync including rich text format retention and automatic conflict resolution. 

You can try out OpsHub’s free Community Edition that integrates standard entities between Jira and ServiceNow or contact OpsHub’s integration experts for a free discussion on your integration use case



0 votes

@Rahul Pardeshi hi and welcome to the community! There are plenty of options on the Atlassian marketplace. The tool(or method) of connecting those systems is usually based on your use case. If you decide to try a 3rd party solution, feel free to look at ZigiOps. It's a no-code connector that helps establish a bi-directional connection between your Jira/SNow/GitHub instances, transfer data between them and sync it. ZigiOps has:

  • advanced mappings
  • template library
  • options for customizations & can read schemas dynamically
  • secure connection between the systems

No need for additional coding or other tools. Feel free to explore ZigiOps and book a demo to see it in action.

Regards, Diana (ZigiWave team)

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