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Jira gadget piechart and other tools encounter chinese messy codes

screenshot-20231108-001538.png

 

Hi Jira Team,

We encountered above situation, when we try to export search results on Jira, if we try to use gadget, there are 2 issues:

1. gadget type description shows messy, it should display as Chinese.

2. the piechart, if we choose the specific filter (filter result is Chinese Chars), the pie index is shown as ‘[]’

 

-----------------------

 

All info we can provide are:

 

1. database values: seems ok

20231108-002157.jpeg20231108-002203.jpeg

 

2. catalina server.xml

screenshot-20231108-002408.png

 

3. bin/setenv.sh

screenshot-20231108-002654.png

 

4. mysql - 5.7.38 with encoding=UTF-8

 

5. system info : Jira Software 8.22.1 + Jira Core 8.22.1  (Data-Center version)

screenshot-20231108-002941.png

 

 

So, could you help us with this issue ? 

 

Thx/Br

 

 

 

1 answer

0 votes
Matt Doar
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 07, 2023

Thanks Matt,

We checked our DB character set, it shows below:

20231108-224347.jpeg

Do you mean we need to set all variables to utf8mb4 ?

 

Br

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DEPLOYMENT TYPE
SERVER
VERSION
8.22.1
TAGS
AUG Leaders

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