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Jira formatting notation not working for issue template created by automation

I am using Jira Project Automation (Project Settings > Automation) to create a template for issues. This template is set up as follows:


When creating issues that meet the criteria for this template, it does not display all formatting that is set in the automation rule:


Would appreciate any assistance to help get this working.

Thank you :)

1 answer

1 accepted

2 votes
Answer accepted
Mark Segall Community Leader Sep 08, 2022

Hi @mon33h and welcome to the community!

I've struggled with this as well and found that it works best when you don't have carriage returns in your formatting.  For example, it could start something like this:

{{issue.description}}\\ \\h2.Description / Purpose\\ \\----h2.Scope\\*\\

 You'll need to play around with it a bit because it can be very picky with markdown.

Thanks for the advice Mark. Unfortunately that did not work either. I managed to get around it by using panels for the top sections:

{panel:title=Purpose / Description / Background|bgColor=#deebff}

[Insert link to Scope of Work Document]
{panel:title=Acceptance Criteria|bgColor=#eae6ff}
*Working Group Members*
Please see Scope of Work Document for Responsibility Matrix.
||*Name*||*Title*||*Business Unit*||
| | |
*To do list*
||*ID*||*Task*||*Completed Date/By*||
| | |
Like Mark Segall likes this
Mark Segall Community Leader Sep 09, 2022

Nice workaround!

Like mon33h likes this

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