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Jira dashboard shows the average number of tickets per user

Basically I want to show how many tickers per user was created in amount of time.

Example: we have 100 tickers a month and total 10 users. The output will be 10 tickers/user a month.


Thanks !!!

4 answers

2 accepted

0 votes
Answer accepted

Hi @Tung Le 

Dave's advice is on point here, but I also understand the need for proper tracking. If you are out of scope for Jira's built-in reporting features, there is a variety of tools on the Atlassian Marketplace.

As a Marketplace Vendor, I can't escape recommending our app Custom Charts for Jira. By simply adding the Custom Charts Gadget to your Jira Dashboard, you can quickly pull any Jira & JSM data and share it with your team.

0 votes
Answer accepted
Dave Mathijs Community Leader May 26, 2022

Hi @Tung Le ,

Should you have the information, what are you going to do with it? What purpose does it serve?

This is for business requirements. Better IT training for non-IT users in our environments. Some user just raise the ticket to request for the things they does not really needs. Just want to make sure user only create the ticket when they're actually understand what they need.

Dave Mathijs Community Leader May 26, 2022

There are may other ways to accomplish this. Rather than analysing invaluable numbers like 'x issues/user creating during the last period', try interviewing your non-IT users by asking what they need in order NOT to create an issue for their request or problem.

Some issues simply cannot be avoided because people need 'things' and creating an issue is the formal process, either for tracking or approving.

On the other hand, providing a knowledge base with how-to articles, troubleshooting articles and easy-to-find procedures, guidelines, etc. help non-IT users in "self-serving".

Like Tung Le likes this

Hi @Dave Mathijs thanks for your valuable advise. I can totally understand that but let call it phase number 2. And for now, is anyway I can create the dashboard like that or this is the limitation ?

3 votes

Hello @Tung Le 

As an alternative, you can try Time in Status for Jira Cloud with its Pivot table function.

You just need to set up Pivots according to your needs and get the total number of tickets created per user.

image (6).png

This add-on is developed by my team and is free for using up to 10 users. Let me know if you have any questions.

Hope it helps.

1 vote
Bloompeak Support Marketplace Partner May 26, 2022

Hi @Tung Le

You can try Reports - Charts and Graphs for Jira app developed by our team to create various reports, charts and graphs for your Jira projects.

  • You can create custom, flexible and colorful bar charts and table views for any data you want/need. As data source, you can choose Projects or Saved Filters or Advanced (JQL).
  • You can set X axis to be any parameter like Created(month), Assignee, Sprint, Fix Versions etc.
  • You can set Y axis to be any parameter like number of issues, sum of remaining estimates, average of story points etc.
  • You can group your data on any field(Sprint, Status, Assignee, Component, Project etc.) you want.
  • You can choose various date ranges like All Time, Last Year, Last 3 Months, Last 6 Months etc.
  • You can modify existing Segments or add new segments.
  • You can order the results by drag and drop.

Here is a sample report that shows number of tickets per reporter on each month.


Below you can see an article about creating custom reports, charts and graphs in Jira with our app.

How to Create Custom and Flexible Reports, Charts and Graphs in Jira

Here is our live demo dashboard where you can see and modify sample reports and play with them.

Hope it helps.

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