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Jira cloud migration assistant, how to read error log?

Hello

Preface:

I am attempting to migrate a project from our production Jira instance to a sandbox in our testing instance.

The migration successfully moved all users and groups, but fails with the project at 30% of the project data.

image.png

This behaviour is consistent between migration attempts.

Issue:

The error log I can download has no file name extension, and I can't seem to figure out what I should use to read it.
Notepad shows this:
image.png

Questions:

Am I doing something wrong?
Do I need a special program to open these logs?
Is it a bug I should contact Atlassian support about?

2 answers

1 accepted

0 votes
Answer accepted
Matthias Gaiser _K15t_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Aug 15, 2022

Hi @Rune Rasmussen

I'm afraid I can't help you what you might be doing wrong, but I'm definitely recommending to contact the Atlassian Support. I'd say for two reasons:

  • If it's an error on their end, they can tell you and maybe fix it for you.
  • If it's an error on your end, you can directly let them know that they'd need to improve their messages so that you know what to do without contacting support ๐Ÿ˜

All the best,
Matthias.

Beginning of file you showed from Notepad suggest that this is ZIP archive. Rename it with .zip in extension, and I think you'll be able to see unpacked files later.

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