Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira cloud instance is not opening due to below error Edited

The JIRA hosted on our server was accessible but suddenly 8th May 2019 it stopped working.

JIRA version = 7.0.9, Java Version = 1.8.0_51

 

2019-05-08 18:48:29,354 localhost-startStop-1 INFO [c.a.jira.startup.JiraHomeStartupCheck] The jira.home directory '/var/atlassian/application-data/jira' is validated and locked for exclusive use by this instance.
2019-05-08 18:48:29,565 localhost-startStop-1 INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /var/atlassian/application-data/jira/dbconfig.xml
2019-05-08 18:48:29,833 localhost-startStop-1 INFO [c.a.jira.startup.JiraStartupLogger] Running JIRA startup checks.
2019-05-08 18:48:29,833 localhost-startStop-1 INFO [c.a.jira.startup.JiraStartupLogger] JIRA pre-database startup checks completed successfully.
2019-05-08 18:48:31,873 localhost-startStop-1 ERROR [NoModule] Error getting datasource via DBCP: JdbcDatasourceInfo{uri='jdbc:mysql://localhost:3306/jira?useUnicode=true&characterEncoding=UTF8&sessionVariables=storage_engine=InnoDB', driverClassName='com.mysql.jdbc.Driver', username='jira', password='********', isolationLevel='null', connectionProperties=null, connectionPoolInfo=ConnectionPoolInfo{maxSize=20, minSize=20, initialSize=null, maxIdle=20, maxWait=30000, sleepTime=300000, lifeTime=600000, deadLockMaxWait=600000, deadLockRetryWait=10000, validationQuery='select 1', minEvictableTimeMillis=60000, timeBetweenEvictionRunsMillis=300000, poolPreparedStatements=null, testOnBorrow=null, testOnReturn=null, testWhileIdle=true, maxOpenPreparedStatements=null, numTestsPerEvictionRun=null, removeAbandonedTimeout=300, validationQueryTimeout=3, defaultCatalog=null}}
org.apache.commons.dbcp.SQLNestedException: Cannot create PoolableConnectionFactory (Unknown database 'jira')

1 answer

Can you check below to start from:

1. The jira user has the correct permission to access the database

2. The correct password is given in the config file

3. Database service is running in the server

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

4,920 views 6 15
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you