Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Jira automations with Zendesk Integration (automatically add comment to Zendesk support)

Kaylen Davis
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Oct 24, 2023

I have been exploring Jira automation and were curious if automation could be used to send updates from Jira issues to linked ZD tickets. See below for example:

Jira Trigger: When a new issue is created
Jira Conditions: Status of Completed + Label "XYZ"
Jira Action: Add Comment to Jira issue under "Zendesk Support" Comment section, updating the linked Zendesk ticket with the comment. 


Please let me know if something like this is doable with the existing integration or if that is an enhancement we can request!

1 answer

0 votes
Bill Sheboy
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Oct 24, 2023

Hi @Kaylen Davis -- Welcome to the Atlassian Community!

First thing, I am not using Zendesk Support, and so my answer is based on my understanding of automation rules.  With that disclaimer out of the way...

Your scenario confuses me: if the trigger is Issue Created, why would the issue be in a status of "completed" at the time of creation?  Instead, do you mean to use the Issue Transitioned trigger? Zendesk Support is a separate tool, possibly integrated with Jira using a marketplace addon, I recommend checking with that vendor to learn what they suggest in their documentation / support.  Perhaps there is another way to perform the update which is already included in the addon.

Finally, if you see no way to update from the addon, please check if they (Zendesk) have a REST API interface with functions to do this.  If so, a Jira automation rule could use the Send Web Request action to call those functions.

Kind regards,

Suggest an answer

Log in or Sign up to answer
Site Admin
AUG Leaders

Atlassian Community Events