Jira automation to delete links created while in certain status

Question

Hello,  I'm trying to figure out how I can use jira automation to remove any newly created links after a jira has moved to a particular status.

For example, users link jira tickets from many projects to a particular project maintenance task.  Prior to maintenance that task ticket it moved to a maintenance status.  At that time I need to block any additional links.  The post functions and Transition properties I've tried to block links only blocks the maintenance ticket from linking out but does not block all projects from linking to the maintenance ticket.

I tried using a project automation branch rule for destination issue, if status equals Mantenance, then delete issue links.  But that deletes every single link, not newly created links that were attempted after the ticket was placed into Maintenance status.  Is there a way to accomplish this with jira automation?  Or any other suggestions would be appreciated.

Bill Sheboy · Answer

Hi @Sankalp Chugh

First, I recommend creating a new question, with images of your complete rule and audit log details, and providing a link back to this thread.  Otherwise only the people following this older thread will see your post.

Are you using Jira Cloud or Jira Server/Data Center?  That impacts which features are available for the different versions of automation for Jira rules.

Kind regards,
Bill

Sankalp Chugh · Answer

I tried the above solution and used "remove" instead of "add". It gave error that the supported operations are only "Copy/add".

Bill Sheboy · Answer

To delete specific links with a rule, I believe you can use advanced edit with JSON, and just note the specific link to remove.  Please look here for the documentation on that syntax:

https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/#Linking-issues