Have been working for a while now with Automation for Jira and recently users started complaining about rules not being executed as expected.
Long story short- a few rules are built on Status changes on SubTask Issue type issues.
Previously it worked as expected, but not they do not show up on Audit log for these rules even.
Anyone experienced something similar?
Any help is much appreciated!
Thanks for that information, @zilvinas_mickus
Let's try this... These steps should rule out starting condition problems and permissions.
Hello! Running into a similar issue. To troubleshoot, I created an automation rule based on status transition. It triggers properly when the issue transitioned is a story, but doesn't trigger for a sub-task.
I have noticed that the sub-task doesn't have an activity entry for the In Progress transition, yet the story does (Stories and subtasks operate through different workflows in our project). What's happening here?
First let me state that you really should create a new question in these cases. The reason is that only those individuals that are part of this current post will even see your question. So that limits you to about three people in this case whereas if you post a new question you’ll have hundreds and hundreds of community leaders and members.
with that said and just taking a quick glance it what you posted (I have noticed that the sub-task doesn't have an activity entry for the In Progress transition) my guess is that your sub task workflow does not have an in progress status. If that is indeed the case then this rule will not trigger at all because you’re not transitioning to in progress. Basically if your rule isn’t triggering it all then the sub task isn’t moving from to do two in progress. Now if your role is Triggering but not executing that’s likely due to a condition or something with your action.
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