Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,552,596
Community Members
 
Community Events
184
Community Groups

Jira automation - linking issue due to ID connections .

Tim Shirazi
Tim Shirazi May 08, 2023

Hi,

We are working on a few projects, the main project is run by Service management and the other projects are on Software.

I'm looking to connect the tickets between all the projects with a customer ID which we add to the ticket labels. 

For example- 

1) Issue created at any project 

2) adding the labels including the ID for it 

3) checking automatically if there is an existing ticked that equals to the ID at any project.

4) linked the issues automatically.

 

What is the automation I need to use?

Answer
Watch
Like Be the first to like this
117 views

1 answer

0 votes
Trudy Claspill
Trudy Claspill
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
May 08, 2023

Hello @Tim Shirazi 

Have you tried to construct this automation? If so, show us what you have so far.

Is the customer ID that you are adding to the ticket mixed in with other values that have other purposes in the Labels field? If so, that will make it harder to find the one label that has the customer ID.

Is there ever more than one customer ID for a given ticket? If not, have you considered using a separate Customer ID field to record that value? That would make it easier to find tickets/issues with the same value.

Reply

Suggest an answer

Log in or Sign up to answer
Jira Software
Jira Software
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events

See all events