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Jira & JSM Cloud Apps License Sharing

Sami Ahmed Shaik
Sami Ahmed Shaik Sep 14, 2022

Hello there,

I hope you’re doing good and healthy.


I would like to get a clarification on the following scenario.

Scenario:

We have a Jira Cloud subscription of 500 users, and Jira Service Management Cloud subscription of 100 agents.

We would like to buy some marketplace app which supports both Jira Cloud & JSM Cloud.

 

Question:

  • How the App license is shared with both Jira Cloud & JSM Cloud?
  • If we buy an app with 500 users, will it work with JSM?

Waiting for your kind answer.

 

Regards,

Sami Ahmed Shaik.

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Mikael Sandberg
Mikael Sandberg
Community Leader
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Sep 14, 2022

You always have to go with the highest user count buying an app, so in this case you would have go with 500 users. JSM is a feature of Jira Cloud, so it will have access to apps that you use for Jira Cloud.

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Sami Ahmed Shaik
Sami Ahmed Shaik Sep 15, 2022

Great, thanks for the answer @Mikael Sandberg

Appreciate it.

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