Jira Zendesk Integration

Rajesh Sailada April 1, 2024

Hi Team,

I heard that On-Premise Jira is migrating to Jira Cloud. If this is true, how long will it take to complete the migration? Are there any precautionary steps we need to take from our side?

We want to integrate Zendesk with Jira. Which Jira platform should we integrate with, Jira On-Premise, or Jira Cloud? If possible can you please share the documentation? 

Thanks and Regards,
Rajesh S

3 answers

1 vote
Perisic Nikola
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April 1, 2024

Welcome to the community @Rajesh Sailada 

The duration of the migration really depends on several factors:

  • How many server projects do you currently have
  • How many issues do you have
  • What is the size of attachments of those issues
  • Error fixing that will occur during the pre-migration phase - this is what Jira Cloud Migration assistant does before the migration itself
  • If you opt yourself for the backup option that is another work plus
  • If you delete the deactivated users (since these users get migrated as well), this can take some time as well, time consuming wise

From my experience, the shortest migration of three projects took about 2 hours with no additional modifications. 

Here is the marketplace link for Zendesk: https://marketplace.atlassian.com/apps/1211941/zendesk-support-for-jira?tab=overview&hosting=cloud

The official Zendesk configuration: https://support.zendesk.com/hc/en-us/articles/4408837969946-Setting-up-the-Zendesk-Support-for-Jira-integration

0 votes
Stephen Wright _Elabor8_
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April 1, 2024

Hi @Rajesh Sailada 

Atlassian's Server products are EOL - but you can either...

  • Migrate to Cloud, or...
  • Upgrade to Data Center (which is still on-premise)

You can compare the two on this page: https://www.atlassian.com/migration/assess/compare-cloud-data-center

---

It's hard to say how long a migration would take - it depends on multiple factors such as the size of your instance, the number of users, and the apps you have installed.

But to get started, I'd check out the migration paths and information pages available through here: https://www.atlassian.com/migration

---

For Jira <> Zendesk, there's solutions for both Cloud and Data Center, so I wouldn't make this a deciding factor unless there's a specific app or middleware you must use for this.

You can check out some options for this integration on the Marketplace, check this search list: https://marketplace.atlassian.com/search?query=zendesk

---

Hope this helps!

Ste

Rajesh Sailada April 1, 2024

Thanks @Stephen Wright _Elabor8_ 
Do we have an ETA  for the end-of-life of Atlassian's Jira On-premises?

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 1, 2024

Hi @Rajesh Sailada 

The Server product suite is end-of-life - that happened in mid-February 2024.

There are no known plans to retire Data Center - it is one of the core products Atlassian offers, alongside Cloud (SaaS).

Ste

0 votes
Olha Yevdokymova_SaaSJet
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
April 1, 2024

Hi, @Rajesh Sailada 
Server is going away and will not be avaliable. The Data Center version is available. Check this info - 
https://www.atlassian.com/migration/assess/compare-cloud-data-center 

Documentation:

 

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