Jira Software Cloud - hide Jira time tracking fields from user groups


The question's been asked a few times, but I haven't found an answer that helps me yet. 

Our clients are loaded into Jira in 3 groups, and they're able to view their projects, create tickets, comment, move the tickets through workflows, etc.

We are considering enabling Jira's built-in time tracking fields (Original Estimate and Time Spent) so that we can see them in the card view of the boards and in the edit and details screens of the tickets.

Is there a way that we can hide these fields from our client groups? Hide completely - as in, cannot see the fields at all even if internal staff have updated them.



1 answer

1 accepted

0 votes
Accepted answer
Jack Brickey Community Champion Jan 23, 2018

If the clients can browse the issues of a project then they can view the time logging. Time logging cannot be uniquely treated. The only thing I can offer is to maintain separate projects, those that can be browsed by the clients and those that cannot. 

Hi Jack

Thanks for the info. I don't think that maintaining separate projects is going to work at the moment, but it's definitely something to consider in the future.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

811 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you