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Jira Service Desk Customer Portal => ticket export function

Edited

Hi everyone,

My customers are using Customer Portal, this is great ! In particular, users from a common customer can view the tickets they share through their organization. This is also great.

Now, they would like to extract tickets list.

Would it be possible to provide them with the "open in excel" / "open in google sheet" function available for a standard jira user ?

Without that, as soon as they have several pages of tickets, the list view available in customer portal is quite limited.

 

Thanks in advance for your support,

Best regards, Olivier.

 

 

2 answers

1 accepted

1 vote
Answer accepted
Carlos Garcia Navarro
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 16, 2020 • edited

Hi @newLab_Olivier ,

I don't think this functionality exists today in the native Jira Service Desk. There is a ticket for the corresponding request here:

For Cloud:

https://jira.atlassian.com/browse/JSDCLOUD-826

For Server:

https://jira.atlassian.com/browse/JSDSERVER-826

I'd suggest to vote for this feature :-)

0 votes
Nar Kumar C_ - Narva Software
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 24, 2020 • edited May 25, 2020

Hi  @newLab_Olivier ,

As mentioned in first answer, this feature is not in Service Desk. As alternative, we recently released add-on in Atlassian Marketplace: Requests Export for Jira Service Desk

This add-on allows customers to export requests to CSV and Excel. Feel free to try it out and let us know if you face any issues.

Hi @Nar Kumar C_ - Narva Software ,

I am trying your add-on.

I see nothing in the list, whereas it should show at least 4 open requests.

c083f763-963e-41a0-b9c4-a95608c7de04.png

Nar Kumar C_ - Narva Software
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 25, 2020

Hi @newLab_Olivier

If you can see requests under Requests, it should allow exporting those requests.

We added error tracking in case it is specific to your instance configuration. Could you please leave us your email? You can contact us via email  support@bitwelt.atlassian.net or you can also raise ticket using Jira Service Desk

We will continue the troubleshooting there. Thanks.

hello, one of our clients requires exports of tickets including commentary. Does this plug in support this feature.  Basically any external comments that have been in the activity section of the ticket. 

 

Thanks

Like Nick Hoefer likes this

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