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Jira Server app requires 8.3?

I upgraded from Jira 8.2.3 to Jira 8.3 to take advantage of the new mobile app.

Jira now fails to start, giving the following error...


System plugins failed to start: We haven't been able to start all the required system plugins

We couldn't start the following plugins:


  • Jira Projects Plugin (com.atlassian.jira.jira-projects-plugin)
  • Atlassian Jira - Plugins - Project Config Plugin (com.atlassian.jira.jira-project-config-plugin)
  • Embedded Gadgets Plugin (com.atlassian.gadgets.embedded)
  • Gadget Directory Plugin (
  • Atlassian Jira - Plugins - Gadgets Plugin (com.atlassian.jira.gadgets)
  • Atlassian Jira - Plugins - Global Issue Navigator (com.atlassian.jira.jira-issue-nav-plugin)
  • Atlassian Pretty URLs Plugin (com.atlassian.prettyurls.atlassian-pretty-urls-plugin)
  • Atlassian JIRA - Plugins - Quick Edit Plugin (com.atlassian.jira.jira-quick-edit-plugin)
  • Atlassian Jira - Plugins - REST Plugin (
  • Opensocial Plugin (com.atlassian.gadgets.opensocial)
  • Gadget Spec Publisher Plugin (com.atlassian.gadgets.publisher)
  • Gadget Dashboard Plugin (com.atlassian.gadgets.dashboard)
  • Static Assets (CDN) Plugin (com.atlassian.plugins.static-assets-url)

I've tried all the suggested remedies and still get the same problem. Anyone else experience this.


FYI, As per the upgrade instructions I performed the upgrade checks and everything was good, and I took a copy of the database before the upgrade. 

2 answers

1 accepted

0 votes
Answer accepted

I noticed an error when using the shutdown script - "wrong Java version". Upgraded Java and now everything works. Not sure why this was an issue - I thought Jira had its own built in JRE. Anyway this seems to have been the issue and now everything is working.  Thanks Pavel for your help.

0 votes
Hi Eamonn,
The problem will be maybe in settings Jira Install folder (or Jira Home folder). You need set all Jira folder to user jira:jira. I think it is now set root:root. After change folder permission, please restart Jira.

Thanks I tried that and it made no difference. I even rebooted the server to see if the new file permissions would be an issue - still the same. Thank you for trying to help.


OK, your welcome :)


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