Jira Server app requires 8.3?

[Eamonn Sorohan]

I upgraded from Jira 8.2.3 to Jira 8.3 to take advantage of the new mobile app.

Jira now fails to start, giving the following error...

System plugins failed to start: We haven't been able to start all the required system plugins

We couldn't start the following plugins:

• Jira Projects Plugin (com.atlassian.jira.jira-projects-plugin)
• Atlassian Jira - Plugins - Project Config Plugin (com.atlassian.jira.jira-project-config-plugin)
• Embedded Gadgets Plugin (com.atlassian.gadgets.embedded)
• Gadget Directory Plugin (com.atlassian.gadgets.directory)
• Atlassian Jira - Plugins - Gadgets Plugin (com.atlassian.jira.gadgets)
• Atlassian Jira - Plugins - Global Issue Navigator (com.atlassian.jira.jira-issue-nav-plugin)
• Atlassian Pretty URLs Plugin (com.atlassian.prettyurls.atlassian-pretty-urls-plugin)
• Atlassian JIRA - Plugins - Quick Edit Plugin (com.atlassian.jira.jira-quick-edit-plugin)
• Atlassian Jira - Plugins - REST Plugin (com.atlassian.jira.rest)
• Opensocial Plugin (com.atlassian.gadgets.opensocial)
• Gadget Spec Publisher Plugin (com.atlassian.gadgets.publisher)
• Gadget Dashboard Plugin (com.atlassian.gadgets.dashboard)
• Static Assets (CDN) Plugin (com.atlassian.plugins.static-assets-url)

I've tried all the suggested remedies and still get the same problem. Anyone else experience this.

FYI, As per the upgrade instructions I performed the upgrade checks and everything was good, and I took a copy of the database before the upgrade. 

[Eamonn Sorohan · Accepted solution]

I noticed an error when using the shutdown script - "wrong Java version". Upgraded Java and now everything works. Not sure why this was an issue - I thought Jira had its own built in JRE. Anyway this seems to have been the issue and now everything is working.  Thanks Pavel for your help.

[Pavel Junek]

Hi Eamonn,
The problem will be maybe in settings Jira Install folder (or Jira Home folder). You need set all Jira folder to user jira:jira. I think it is now set root:root. After change folder permission, please restart Jira.
Pavel

[Eamonn Sorohan]

Thanks I tried that and it made no difference. I even rebooted the server to see if the new file permissions would be an issue - still the same. Thank you for trying to help.

[Pavel Junek]

Hi,

OK, your welcome :)

Pavel