Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Rest API - User Impersonation and JWT Authentication

Hello there,


We are looking for information, best practices and/or recommandations regarding authentication using Rest Api while trying to add some impersonation.

We have an architecture with external applications creating Jira issues through a microservice developped internally that is accessible behind a WSO2 API Management gate.



We are using JWT token to identify the user from the external Application to the microservice.

For the time being, our microservice is using Jira RestApi with a specific technical account, always the same.

We aim at making every Rest Api call to Jira with the "real user" from the application (impersonation).

Any feedback, rex or documentation you may have will be welcome !


1 answer

Hi Patrice,

one solution would be to create a plugin that make the impersonation. I share with you this link of a blog that addresses the same issue.

In the text you will also read about the existence of plugins in the marketplace so you might as well take a look to see if a ready-made solution exists for you.

I have seen that a couple of plugins exist in the marketplace but I am not sure if they can be useful for the solution of your problem.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

7,142 views 8 28
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you