Jira Issue details screen taking time to load enough there is enough memory

Prajisha Maniyeri veedu September 2, 2019

All the issue details screen(Stories, tasks).. are taking too much time to load.

Have added additional memory ,also increased the java memory but still issue remains. Other screens are loading very fast

1 answer

0 votes
Mirek
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 2, 2019

Troubleshooting performance problems is not trivial and requires a lot of investigation. Slowness can be related to many things starting from Browser, Server, Network .. ending up on a bug in the software. 

I suggest first read about this in this KB article

https://confluence.atlassian.com/jirakb/troubleshooting-performance-problems-336169888.html

Prajisha Maniyeri veedu September 2, 2019

Hi Mirek,

The issue got resolved. The performance issue was due to an additional addon which we added recently in our server. After uninstalling this the issue is fixed.

Regards,

Prajisha

Like Mirek likes this
Mirek
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 3, 2019

Awesome! Good to know! Thank you.

Suggest an answer

Log in or Sign up to answer