we just have started to use Insight to create our CMDB for the company. I was creating in the last days couple of new objects and new dependencies. I created on Friday some, Saturday I coulndt see them anymore. Yesterday I created new Routers in one object but today they are also gone. I dont see something is wrong with my view. Any suggestions, what I should check on? I got the role of the admin just a couple of days ago because some people left the company....
items that vanish without a reason would be extremely weird!
Do you use only Jira software or also Jira Service Management (JSM)?
Did you have Insight installed before they changed to JSM? If so it could be you have 2 versions of Insight installed. The integrated one and the standalone app.. That might be the confusion as those databases aren't shared
Hello, we are using the JSM + Jira Software. The Goal from the proper IT-Manager was, to have Insights as central place of truth and connect this database to JSM + Jira for IT-Service, Dev-Ops and IT-Buying. Sadly, we have to start all over because the knowledge is gone - aynway. Time to learn something new ;-)
As far as I know, they used to have Insight as a standalone application before it got bought by atlassian, then it was suddently integrated with all the data we had before.
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Thank you, I think I got it. Seems like the is Insight under >Apps and then another Insight in the Main Menue. I will remove the App Insight, because it looks like it has an old stand of the inventory. Should be 95 % duplicates.
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In the main menu normally that should be the new integrated one.
You also notice the new one has a "Services" schema that you cannot edit (it's linked to the Service Registry on the JSM projects).
There are plans to come up with a data migration tool but that's under development and I believe the latest news was that it would come sometimes summer 2021 (but don't hold me to that)
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