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Jira Fix Version to ServiceNow Change Requests

Steve Cadigan
Steve Cadigan Apr 09, 2021

Hello,

 

I'm looking at integrating Jira with ServiceNow. Specifically, a Jira fixed version to a ServiceNow Change Order. Anytime a Jira Fix Version is created/modified, I'd like to create/update a ServiceNow Change Order. Has anyone done this before? Does anyone see  a risk with this approach?

 

Thanks for any help!

 

Steve Cadigan

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John Morales
John Morales Dec 18, 2021

@Brant SchroederThe plugin you suggestion looks like a sync solution. In addition, there only has 26 downloads; not a popular solution.

Let us know if you have any other recommendations...

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Brant Schroeder
Brant Schroeder
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Apr 14, 2021

@Steve Cadigan Welcome to the community.

I have never done this but have you considered using the ServiceNow connector for Jira (https://marketplace.atlassian.com/apps/1222208/servicenow-connector-for-jira?hosting=server&tab=overview)  I believe that is might help you accomplish what you are trying to do.  

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Steve Cadigan
Steve Cadigan Apr 14, 2021

Thanks @Brant Schroeder . I'll speak with the architect. I'm also wondering if anyone has done this before. My goal is to ensure I've got all of my planned deployments from my product teams (which use Jira) along with my Infrastructure and Security teams' changes (because they don't use Jira)...all in one place. My thinking is servicenow would be best (my Change Management team uses ServiceNow exclusively) and have a ServiceNow change request created/updated for every fix version. 

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John Morales
John Morales Dec 18, 2021

I have the same use case, I am researching a solution to create a ServiceNow Change Request from Jira for Jira Issues that are mapping to a Fix Version

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owen_manske_experian_com
owen_manske_experian_com May 09, 2023

Am also wondering if anyone has a solution for this. Seems like a pretty logical use case.

I'm guessing we'll end up doing something with Scriptrunner and the SNOW API.

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