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Jira Cloud for Sheets - getting no jira auth error Edited

Hi all,

JIRA Cloud of Sheets was working normally previously for my Google sheet, but today when trying to extract data it shows me "no jira auth" error and a blank panel.

All functions are enabled http://prntscr.com/12f3jtz

I even tried to disconnect and connect the site once again but without luck. All formulas look correct.

Interesting that when I made a copy of file and execute the same steps, everything works fine.

Could you please advise what can be an issue or what else should be checked on my side?

Thanks

1 answer

0 votes

Hello @Yuliia Levchenko ,

Thanks for reaching out, and the error "no jira auth" can have a few different causes but it is going to be tied to the google authentication token being interrupted or blocked in some way.

The first thing to check is for a local browser issue, check out the KB article "Browser Troubleshooting Guide" under the "Indispensable tests" section.   With a primary focus on the options to try logging into your Sheet from another browser and/or Incognito mode, as well as flushing cache.

Next, make sure the browser is up to date with the most recent version, and log out of the Browser, and then log back in to establish a new authentication token.

Then verify the document owner, and try changing the owner if there is a known issue with the current owner's account.  Alternatively, try creating a new document where you are the owner to verify if the issue exists in the specification sheet.

Let me know what you find while testing.

Regards,
Earl

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