JIRA Cloud of Sheets was working normally previously for my Google sheet, but today when trying to extract data it shows me "no jira auth" error and a blank panel.
All functions are enabled http://prntscr.com/12f3jtz
I even tried to disconnect and connect the site once again but without luck. All formulas look correct.
Interesting that when I made a copy of file and execute the same steps, everything works fine.
Could you please advise what can be an issue or what else should be checked on my side?
Hello @Yuliia Levchenko ,
Thanks for reaching out, and the error "no jira auth" can have a few different causes but it is going to be tied to the google authentication token being interrupted or blocked in some way.
The first thing to check is for a local browser issue, check out the KB article "Browser Troubleshooting Guide" under the "Indispensable tests" section. With a primary focus on the options to try logging into your Sheet from another browser and/or Incognito mode, as well as flushing cache.
Then verify the document owner, and try changing the owner if there is a known issue with the current owner's account. Alternatively, try creating a new document where you are the owner to verify if the issue exists in the specification sheet.
Let me know what you find while testing.
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